Your Safety is Our Priority
Merl's Towing Service has proudly served the western Michigan area since 1970, offering a full range of towing and recovery services for all types of vehicles. From motorcycles to semi-trucks, our modern fleet of specialized equipment is equipped to handle any situation.
Expert Assistance for All Your Needs
We offer a comprehensive selection of towing and roadside assistance services, including:
Towing
- Light-duty to heavy-duty towing for all types of vehicles
- Rapid response times, 24/7 availability
- Secure transportation to your desired location
Roadside Assistance
- Flat tire changes
- Jumpstarts
- Fuel delivery
- Vehicle unlocks
- Winch-outs
- And much more
Experience and Expertise
Our team of experienced and certified drivers is highly skilled in handling all types of towing and recovery situations. We are certified by industry-leading organizations such as Wreckmaster, the Towing and Recovery Association of America, the American Towing & Recovery Institute, and the TowSafe program. Our dispatchers utilize GPS-tracking software to ensure the quickest response times and efficient dispatch of the appropriate truck.
Customer-Focused Service
At Merl's Towing Service, we prioritize excellent customer service. Our friendly and professional drivers will treat you with respect and provide clear communication throughout the process. We understand that being stranded can be stressful, and we are committed to making the experience as smooth and comfortable as possible.
Choose Merl's Towing Service for
- Speedy response times and rapid service
- Experienced and certified drivers
- Modern and reliable equipment
- Wide range of services
- Exceptional customer care
Company Overview
Meryl's Towing has a mixed bag of reviews, with some customers praising their service and others expressing disappointment.
Service
Some customers received excellent service, with drivers being polite, helpful, and communicative. For example, Jason F. received A+ service, despite having to wait for a police call to clear. Other customers had negative experiences, with some drivers being rude and unhelpful.
Communication
There were issues with communication from the company to customers. Some customers were not informed of delays or were given conflicting information. Michelle R. was left waiting for 50 minutes with no update on when her tow truck would arrive.
Quality of Service
Some customers had issues with the quality of service received. Mark B. had his semi towed, but the exhaust pipe was left spinning in the opposite direction. Other customers experienced delays or poor service.
Employee Behavior
Some employees were praised for their helpfulness and professionalism, such as Larrin, who was able to navigate a narrow driveway to retrieve a car. However, other employees were criticized for their rudeness and unhelpfulness, such as Tony, who did not inform customers of delays.
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