Reliable Towing Services You Can Count On!
Your Reliable Partner in Fremont for Towing & Auto Repair
Nestled in the heart of the East Bay, Roc Auto Repair & Towing has been proudly serving the Fremont community for years. We are a family-owned and operated business with a deep-rooted commitment to offering reliable, trustworthy automotive services and towing solutions.
Expert Towing Services
At Roc Auto Repair & Towing, we understand that emergencies can happen anywhere, anytime. That's why we offer comprehensive towing services 24/7, ensuring prompt and efficient assistance when you need it most.
Our services include:
- Emergency Towing: Fast response time for flat tires, dead batteries, out-of-gas situations, and other roadside emergencies.
- Flat Tire Change: We'll be there in a flash to replace your flat tire with a spare.
- Jump Start: Get a quick boost when your battery needs a jump.
- Towing & Recovery: We offer towing for all vehicles, including heavy-duty options.
- Roadside Assistance: We'll be your partner in case of any unforeseen issues while on the road.
Quality Auto Repair & Maintenance
Beyond towing, we also provide comprehensive auto repair and maintenance services. Our skilled technicians can handle all your needs, from routine oil changes and tune-ups to more complex repairs and diagnostics. We have expertise in:
- Brake Service: Restore your braking power and safety.
- Oil Change: Keep your engine running smoothly with fresh oil changes.
- Car Diagnosis: Identify and address any potential problems with your vehicle.
- Engine Repair: Get your engine back in tip-top shape.
- Collision & Body Repair: Restore your vehicle to its pre-accident condition.
Why Choose Roc Auto Repair & Towing?
- Local Expertise: We are deeply rooted in the Fremont community and understand your specific needs.
- Fast Response: Urgent situations demand immediate attention. We guarantee a response within 30 minutes of your call.
- Quality Service: We prioritize quality and use only genuine parts for repairs.
- Competitive Prices: We offer affordable services without compromising quality.
Choose Roc Auto Repair & Towing for all your automotive needs and experience the difference that local expertise and commitment make.
Poor Customer Service Experiences
Several reviewers had negative experiences with the company's customer service. Some were hung up on, while others were met with rudeness and unhelpful responses. In one case, a customer was told they would be charged $49.99 without explanation, and when they tried to discuss it, the representative hung up on them.
Towing Issues
There were also problems with the towing services themselves. One customer was given a quote of $49.00 for a jump start, but was charged $135.00 when the service was completed. Another customer was told to wait 30 minutes for a tow, but the driver didn't arrive for over two hours. When the customer requested an invoice to reimburse with their insurance, they had trouble getting it and were eventually told to call a specific number, which wouldn't pick up.
Positive Experiences with Specific Representatives
On the other hand, several reviewers had positive experiences with specific representatives, such as Andy, Ben, and the dispatcher. These representatives were helpful, friendly, and provided good advice. They were also prompt and professional in their service.
Language Barriers
One reviewer noted that communication was easier if you were fluent in Mandarin, but English still worked.
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