Your Safety is Our Top Priority
A Family-Run Business Committed to Quality & Efficiency
Jack James Towing has been a trusted name in the Bay Area for over 60 years, providing reliable and efficient towing and roadside assistance services. Founded by Jack James in 1955, the company has evolved into a leading full-service towing and transport provider, renowned for its responsiveness, professionalism, and customer service.
Our Services
Jack James Towing offers a comprehensive range of services to meet your needs, including:
- 24/7 Roadside Assistance: Get help with flat tires, locked car doors, dead batteries, and other emergencies, anytime, anywhere.
- Towing Services: Equipped with a diverse fleet of trucks, we handle anything from minor towing needs to large vehicle recoveries.
- Jump Starts: Get your car back on the road quickly and efficiently with our reliable jump start services.
- Lockout Assistance: We'll promptly unlock your vehicle without damage, ensuring a smooth and stress-free experience.
- Flat Tire Service: We'll replace your flat tire with a spare, ensuring you can get back on the road without delay.
A Legacy of Customer Satisfaction
Throughout our history, we've prioritized customer satisfaction. Our highly skilled and experienced drivers provide exceptional service, treating each customer with respect and ensuring their needs are met. We take pride in our:
- Prompt Response: We understand emergency situations can arise at any time, which is why we dispatch our technicians quickly and efficiently.
- Professionalism: Our uniformed and certified drivers are committed to providing exceptional customer service and handling your vehicle with care.
- Competitive Rates: We offer competitive rates and transparent billing, ensuring clear and affordable service.
Family-Owned and Operated
Jack James Towing remains a family-run business, with generations of the James family involved in its operation. This deep-rooted commitment to family values fosters a culture of excellence and personalized attention. We believe in building lasting relationships with our customers and becoming an integral part of the community.
Abusive Service
Several reviewers have shared negative experiences with the company, citing abusive treatment by staff. Eisa Sayaad and Rebecca L. reported being yelled at and spoken to rudely by employees. Rebecca L. also mentioned that she was told to file for paperwork on her own, and when she went to do so, the staff refused to release her car. Gary O.'s review highlights the company's willingness to milk insurance companies, causing his daughter to visit the site multiple times before her car was released.
Mismanagement and Theft
Multiple reviewers have complained about the company's mismanagement and theft. Biren Desai reported that employees frequently take items from cars left in their care, including valuable electronics and jewelry. Daniel Gonzales was charged extra fees for his car, and when he went to pick it up, the owner had vandalized his bumper with whiteout.
Poor Customer Service
Several reviewers have shared experiences with poor customer service, including Carla Woodworth, who was cut off by an employee and hung up on when she asked for a supervisor. Aldisa Scallion was frustrated with a lack of understanding from a staff member who was helping her mom with a car recovery. James Fong mentioned difficulty getting help from reception staff when trying to retrieve his car near closing time.
Positive Experiences
Despite the overwhelmingly negative reviews, there are a few positive experiences worth mentioning. Joe Courtright had a pleasant interaction with a staff member, who helped him orchestrate a handoff of a large van between wrecker companies. R. Hernandez reported a successful experience with Jack James towing, who was able to tow their oversized vehicle without issue.
