Reliable Service from Trusted Auto Experts
A Trusted Partner for All Your Automotive Emergencies
Steven's Towing emerged in 2005 with a vision to become Johnston County's most reliable and trusted source for towing, recovery, and roadside assistance. Over the years, we've meticulously honed our skills, expanded our services, and assembled a team of highly trained and compassionate professionals.
Our Services
We offer a comprehensive range of services designed to address all your automotive emergencies, including:
- Towing: Light-duty, medium-duty, and specialty towing services for all vehicle types.
- Accident Recovery: Prompt response and efficient handling of accident scenes.
- Roadside Assistance: Assistance with flat tires, fuel delivery, battery jumps, and other roadside emergencies.
- Auto Repair: Certified mechanic services to address minor repairs and keep you on the road.
Experience and Expertise
Our team boasts decades of combined experience in the towing and recovery industry. We understand the anxieties associated with being stranded, and we are committed to delivering:
- Prompt response: We respond quickly to every call, ensuring you receive the help you need as soon as possible.
- Professionalism: Our certified technicians are dedicated to providing courteous and respectful service.
- Efficiency: We work efficiently to minimize the impact of your breakdown and get you back on the road as quickly as possible.
Customer Focused Care
At Steven's Towing, we consider our customers our neighbors. We are committed to:
- Maintaining open communication and transparency throughout the process.
- Providing clear and concise estimates before any work is undertaken.
- Delivering competitive pricing and transparent billing practices.
Excellent Customer Service and Timely Assistance
The majority of reviewers praised Stevens Towing for their exceptional customer service, timely assistance, and professionalism. The team at Stevens Towing was commended for their friendly and courteous attitude, making customers feel at ease in stressful situations.
Praise for Individual Team Members
Several reviewers specifically mentioned the excellent service they received from individual team members, including Joe, Tony, Kayleigh, Liz, and Bryan. These team members were praised for their prompt response, kindness, and expertise in handling various towing and roadside assistance situations.
Quick Response and Efficient Service
Many reviewers appreciated the quick response time of Stevens Towing, with some receiving assistance within 30 minutes to an hour. The team was also commended for their efficient service, with reviewers noting that their vehicles were repaired or towed to their desired location in a timely manner.
Negative Experience
One reviewer had a negative experience with Stevens Towing, citing poor business acumen, late arrival, and a prolonged towing process. The reviewer also alleged that the team took on other jobs while their vehicle was left on the tow truck, resulting in a missed car appointment.