Providing Professional Services with Courtesy and Respect
Welcome to A Plus Towing & Recovery Inc., a family-owned and operated business dedicated to providing reliable and professional light duty towing, recovery, and repossession services in Central North Carolina since 1998. Our experienced team of drivers and operators are committed to providing top-notch customer service, utilizing state-of-the-art equipment, and adhering to the highest industry standards.
Our Story
A Plus Towing & Recovery Inc. was founded by C. Todd in 1998, and we have since built a reputation for being a trusted and ethical business. Our team is comprised of thoroughly screened and trained drivers, ensuring that our customers receive the highest level of care and respect. We understand that breakdowns and emergencies can occur at any time, which is why we are available 24 hours a day, seven days a week.
Our Services
At A Plus Towing & Recovery Inc., we offer a wide range of services to cater to your various needs. These services include:
Light Duty Towing: Our experienced drivers and operators are equipped to handle any type and weight of vehicle, including 4-wheel and front-wheel drive vehicles. We maintain a fleet of regularly maintained and tested tow trucks to ensure that our customers' vehicles are transported safely and efficiently.
Rollback Wrecker Repossessions: Our experienced drivers are skilled in recovering vehicles from a variety of locations, including private property, parking lots, and highways.
Winch Outs: Our experienced operators are trained to safely and efficiently recover vehicles that are stuck in difficult locations, providing our customers with peace of mind and expedited service.
Lock Outs: Our skilled lock-out technicians are trained to safely and efficiently retrieve vehicles that are locked or stuck, ensuring that our customers are back on the road quickly and safely.
Jump Starts: In the event of a dead battery, our jump-start service is designed to quickly and efficiently get our customers back on the road.
Tire Changes: We understand the importance of safety on the road, which is why we offer 24/7 roadside assistance to change a flat or blowout tire. Our service helps to prevent accidents and ensures that our customers arrive at their destination safely and efficiently.
Why Choose Us
At A Plus Towing & Recovery Inc., we pride ourselves on our:
24/7 Availability: We understand that breakdowns and emergencies can occur at any time, which is why we are available 24 hours a day, seven days a week.
Expertise: Our experienced drivers and operators are trained to handle any type and weight of vehicle, ensuring that our customers receive the highest level of care and respect.
State-of-the-Art Equipment: We maintain a fleet of regularly maintained and tested tow trucks to ensure that our customers' vehicles are transported safely and efficiently.
Friendly and Respectful Service: Our team is committed to providing top-notch customer service, utilizing state-of-the-art equipment, and adhering to the highest industry standards.
Reviews
We are proud to have received numerous positive reviews from satisfied customers, including Brian Finch, Latasha Blue, and Ceant'e Pope. Our customers rave about our fast, friendly, and efficient service, as well as our commitment to customer satisfaction.
Unprofessional and Untrustworthy Company
The company, A+ Towing, has received overwhelmingly negative reviews from various customers. Many reviewers have shared their terrible experiences with the company, citing unprofessional behavior, poor customer service, and allegations of theft.
Unjust and Discriminatory Practices
Several reviewers have expressed disappointment and frustration with the company's handling of vehicle repossession. One reviewer, Allison Sowa, claims that the company only shows kindness to those who have their vehicles towed due to circumstances beyond their control, but not to those facing repossession. This has led to feelings of customer discrimination and exploitation.
Overcharging and Unnecessary Fees
Reviewers have also accused the company of overcharging and imposing unnecessary fees on their customers. This has added to the financial burden of already stressed individuals, making it even more difficult for them to recover from the repossession.
Unacceptable Customer Service
Several reviewers have shared horrific stories of poor customer service, including being spoken to rudely, dismissed, and even hung up on. Reviewers claim that the company's customer service representatives are unprofessional and lack empathy.
Lack of Transparency and Integrity
Reviewers have expressed concerns about the company's lack of transparency and integrity. One reviewer claims that the company stole property from her vehicle before she had a chance to retrieve it, while another reviewer was told that her concerns were unfounded and that she should "mind her own business."
Karma Will Catch Up
One reviewer has expressed hope that the company will face karma for their unjust and discriminatory practices, stating that they will eventually affect the company's personal and professional life.
