In The Spirit Of Service.
Our Story and Mission
At Ace Towing and Recovery, we have been serving the Raleigh community for over 30 years. Our commitment to providing exceptional service and building lasting relationships with our customers has been the cornerstone of our success. Founded by retired Raleigh Police Sergeant Andy Munday in 1992, our company's values are deeply rooted in the values of the Raleigh Police Department: Service, Courage, Fairness, Integrity, and Compassion. Our mission is to provide our customers with the highest level of service and support, whether it's during an emergency or when they need routine towing services.
Our Services
At Ace Towing and Recovery, we pride ourselves on offering a wide range of services to meet the diverse needs of our customers. Whether you're stranded on the side of the road or need assistance with a towed vehicle, we're here to help. Our services include:
- Towing and Recovery: We offer 24/7 towing and recovery services for all types of vehicles, from light tow trucks to rollback delivery services.
- Parking Enforcement: We use state-of-the-art towing equipment and tow trucks to enforce parking regulations on private property.
- Rollback Delivery Service: Our experienced team will transport your vehicle to its destination with utmost care and attention to detail.
Why Choose Ace Towing and Recovery?
At Ace Towing and Recovery, we stand out from the competition by offering:
- Professional Equipment: Our fleet of well-maintained tow trucks is equipped with the latest technology to ensure a safe and efficient towing experience.
- Prompt Service: With trucks located throughout the city, we can respond quickly to your needs, 24 hours a day, 7 days a week.
- Integrity: As a company founded by a retired police sergeant, we prioritize honesty, fairness, and compassion in all our interactions with our customers.
- Expert Drivers: Our drivers are trained professionals with a thorough background check and years of experience in the towing industry.
Contact Us
If you need assistance with any of our services, please don't hesitate to reach out. Our team is dedicated to providing exceptional service and support. Contact us at info@acetowingraleigh.com or give us a call at (919) 821-2121.
Positive Experiences with Ace Towing
- A few reviewers had positive experiences with Ace Towing, praising the staff for being nice, polite, and helpful.
- One reviewer appreciated the company's willingness to accept their broken-down van as junk and allowing them to get better transportation.
- Another reviewer had a good experience with the staff, including Mr. Lee, who was helpful, and the tow driver who offered advice on where not to park in the lot.
Negative Experiences with Ace Towing
- Many reviewers had negative experiences with Ace Towing, citing predatory towing practices, rude staff, and unfair business practices.
- Some reviewers felt that the company was targeting minority neighborhoods and engaging in illegal practices.
- Others experienced issues with wrongful towing, lack of communication, and unprofessional behavior from the staff.
Common Complaints
- Many reviewers complained about the company's towing practices, citing instances of wrongful towing and lack of communication.
- Some reviewers felt that the company was taking advantage of vulnerable populations, such as students and low-income individuals.
- The staff's behavior and customer service skills were a common complaint among reviewers, with many citing rudeness and unprofessionalism.
