Your Dependable Towing Resource - Serving Brevard County 24/7
At Alan's Towing and Recovery, we pride ourselves on being a family-owned business that has been serving the community for over a decade. Founded in 2008, our mission is to provide top-notch towing and recovery services to our customers in North Carolina. With two locations in Raleigh and Wendell, we are committed to providing 24/7 emergency services to get our customers back on the road quickly and safely.
Our Services
At Alan's Towing and Recovery, we offer a wide range of services to cater to our customers' needs. Whether you're stuck in a wrecked vehicle or need a jump-start, our team of experts is here to help. Our services include:
- Roadside Assistance: We provide roadside assistance for issues such as dead batteries, flat tires, and fuel delivery.
- Towing and Recovery: Our team is trained to recover vehicles from difficult-to-reach areas and transport them to a safe location.
- Heavy Duty Towing: We specialize in towing heavy-duty vehicles, such as semi-trucks and equipment, and transporting commercial equipment.
- Storage: We offer secure storage facilities for vehicles, campers, and trailers.
- Other Services: We also offer tire changes, lockouts, and fuel delivery.
Our Team
Our team is dedicated to providing excellent customer service and ensuring that our customers receive the highest level of service. Our drivers are trained to handle a variety of situations and are equipped to respond quickly to emergencies. We take pride in our clean and well-maintained vehicles and strive to provide a safe and comfortable environment for our customers.
Our Values
At Alan's Towing and Recovery, we are committed to:
- Fast and Efficient Service: We understand that time is of the essence in emergency situations, and we strive to respond quickly and efficiently to get our customers back on the road.
- Family-Oriented Service: We treat our customers like family, providing a friendly and welcoming atmosphere.
- Reliability: We are dedicated to providing reliable service, ensuring that our customers receive the help they need, when they need it.
Our Locations
We have two convenient locations in Raleigh and Wendell, North Carolina. Our offices are open Monday through Friday from 8:00 a.m. to 5:00 p.m., and we are available 24/7 for emergency services.
Contact Us
If you have any questions or concerns, please don't hesitate to reach out to us. We are committed to providing excellent customer service and are here to help you in any way we can.
Bad Experiences
Many reviewers have expressed frustration and disappointment with Alan Robinson's Towing Company. Two reviewers gave the company 1-star ratings, citing rude, racist, and threatening behavior from one of the drivers. Another reviewer experienced an unpleasant encounter with a driver who had an attitude and tried to charge them more than the quoted price. Additionally, a reviewer reported that a driver failed to provide a dolly or rollback to tow their car, despite being told it would be required.
Poor Communication
Reviewers have also mentioned issues with communication. A reviewer was tried to negotiate with a driver who became angry and threatening when they couldn't pay for the towing service. Another reviewer was not informed that a dolly would be required to tow their car, and was later told it would cost more than the original quote.
Inconsistent Service
Some reviewers have reported inconsistent service from the company. A reviewer was quoted a price by one driver, but was charged a different price by another.
Positive Experiences
Very few reviewers have reported positive experiences with Alan Robinson's Towing Company. A reviewer mentioned that a driver arrived quickly and handled their car well. Another reviewer praised the driver for being respectful, professional, and helpful. A few reviewers have mentioned that drivers were skilled and careful when towing their vehicles.