A Family Tradition of Caring and Expertise Since 1967
Henry's Towing & Recovery has been a trusted name in roadside assistance and towing services in Framingham and beyond for over 50 years. Founded on the principles of trustworthiness, fast response times, and unwavering customer care, we've become a staple in the community.
Compassionate Care, Expert Service
We understand that unexpected vehicle problems can be stressful and disruptive to your day. Our team of experienced professionals treats every situation with empathy and provides personalized attention to ensure your needs are met promptly and efficiently. Whether you need a simple jump start, a tire change, or require towing services, our skilled technicians will swiftly arrive and provide the assistance you need.
Comprehensive Services for All Needs
Henry's Towing & Recovery offers a comprehensive range of services to address all your roadside emergencies. Our offerings include:
- Roadside Assistance: Jump starts, tire changes, lockout services, and battery replacements for all types of vehicles.
- Towing Services: Local and long-distance towing for cars, trucks, SUVs, motorcycles, and RVs.
- Specialty Services: TLC care for exotic vehicles, assistance with auctions and dealerships.
Catering to Every Situation
From dead batteries and flat tires to complete vehicle breakdowns, our team can handle it all. We also offer specialized services for exotic vehicles, ensuring their unique needs are addressed with utmost care. And for those in need of assistance at auctions or dealerships, we provide comprehensive support to ensure a smooth and efficient experience.
Experience the Henry's Difference
For over five decades, Henry's Towing & Recovery has been dedicated to providing exceptional service, ensuring your complete satisfaction. We are committed to:
- Fast Response: We understand the importance of getting you back on the road quickly and efficiently.
- Friendly Assistance: Our team is known for their professionalism and courtesy, ensuring a stress-free experience.
- Competitive Pricing: We offer affordable rates and transparent billing, ensuring transparency and value for money.
Service Quality and Experience
The majority of the reviews are overwhelmingly positive, praising the quality of service and the professionalism of the staff. Many reviewers highlight the quick and easy service, with some even going above and beyond to ensure customer satisfaction. However, there are a few negative reviews that raise concerns about the company's practices and customer service.
Unprofessional Behavior and Customer Service
Some reviewers experienced unprofessional behavior from the staff, including rudeness and ignorance. One reviewer had a car taken without signage indicating it was a no-parking zone, and another reviewer was subjected to a smug attitude from a driver. Additionally, some reviewers felt that the company's business practices were questionable, with one reviewer commenting on the drivers' bragging about the number of cars they towed each night.
Prices and Quality of Work
A few reviewers were dissatisfied with the prices charged by Henry's Towing, with one reviewer feeling that the company was overpriced. Another reviewer was unhappy with the quality of work, as the tow truck driver left a car in a parking space despite being paid to remove it.
