Waltham Auto Tow, a pillar of the community since 1955, proudly stands as a family-owned and operated towing and recovery service. With over half a century of expertise, we've faithfully served the Waltham area, providing reliable and compassionate assistance to drivers and vehicle owners in their moments of need.
A Legacy of Service & Expertise
Our journey began with Bernard "Frenchie" LeBlanc, who founded Waltham Auto Tow with a single tow truck. Now, three generations later, we've expanded into a comprehensive towing and recovery service, encompassing everything from routine jump starts to heavy-duty truck recovery.
Diverse Services for Every Need
Whatever your towing need, we're equipped to handle it. Our services include:
**Light, Medium & Heavy Duty Towing
- Comprehensive coverage for all types of vehicles, from cars to tractor-trailers.
- Specialized equipment for all weather conditions.
- Experienced drivers trained to handle your vehicle with care and expertise.
Additional Services
- 24/7 emergency towing
- Jump starts & battery assistance
- Tire changes & repairs
- Lockout services
- Fuel delivery
- Winch & recovery
- Impound management
- Flatbed towing for cars, trucks, and industrial equipment
Experience & Compassion
Our team of dedicated professionals is not only highly skilled and experienced, but also deeply committed to providing compassionate and personalized service. We understand the stress associated with roadside emergencies, and we strive to offer a calm and supportive presence during difficult times.
Community-Driven & Family Values
Waltham Auto Tow is proud to be a trusted partner in the Waltham community. We are active supporters of local businesses and regularly participate in community events. Our family-owned status ensures that we take a personal interest in every service we provide, treating each customer like family.
Contact Us Today
When you need reliable, responsive, and compassionate towing service in the Waltham area, choose Waltham Auto Tow. Contact us 24/7 for prompt and efficient assistance.
Customer Service Issues
Several reviewers had negative experiences with the customer service department, citing unresponsive, unknowledgeable, and uninterested representatives. They found the overall experience to be frustrating and disappointing.
Unprofessional Behavior
Multiple reviewers reported encountering unprofessional behavior from the staff, including rudeness, lack of knowledge, and a general attitude of apathy. One reviewer even witnessed a staff member lighting a cigarette inside the shop.
Pricing and Billing Issues
Some reviewers expressed dissatisfaction with the pricing and billing practices, stating that prices were exorbitant and randomly determined. One reviewer reported being charged $120 for a jump start without being informed of the cash-only policy.
Theft and Damage
A few reviewers reported that their personal property was stolen from their vehicles while in the tow yard, and one reviewer claimed that the staff damaged their vehicle.
Positive Experiences
On the other hand, a few reviewers reported having a smooth and quick experience with the company, citing ease of coordination with their insurance provider and friendly, helpful staff.
