Your safety is our top priority. Let us handle the rest.
At Eastway Towing, we understand that breakdowns and emergencies can occur at any time, and it's crucial to have a reliable and professional service provider by your side. That's why we're committed to providing the best towing services in San Francisco. Our mission is to offer a wide range of services, from emergency towing to roadside assistance, car lockouts, and much more.
Our Services
We offer a comprehensive range of services designed to meet your needs, 24 hours a day, 7 days a week, 365 days a year. Our services include:
- Emergency Towing: Our dispatch center personnel work around the clock to ensure that you receive prompt assistance when you need it.
- Roadside Assistance: Our team is equipped to handle various roadside emergencies, such as flat tires, dead batteries, and out-of-gas situations.
- Car Lockout Services: We offer expert car lockout solutions to get you back on the road quickly and efficiently.
- Out of Gas Services: We provide emergency refueling services to get you back on the road in no time.
- Other Services: We also offer a wide range of additional services, including car battery replacement, dolly towing, and flatbed towing.
What Sets Us Apart
At Eastway Towing, we distinguish ourselves through our commitment to excellence, professionalism, and customer satisfaction. Our fleet of modern tow trucks and experienced technicians are always available to provide top-notch service. Our call center is open 24/7, and we guarantee a quick response time to ensure that you receive the help you need.
Why Choose Us
At Eastway Towing, we're driven by a passion for providing exceptional service and meeting the needs of our customers. Here are just a few reasons why you should choose us:
- 24/7 availability and fast response time
- Professional technicians who are licensed, bonded, and insured
- Friendly customer service
- On-time arrival of our technicians
- Affordable prices on out-of-gas services
- Fixed pricing on our services with no hidden charges
- A wide selection of roadside assistance and towing services
Contact Us
If you experience a breakdown or emergency, don't hesitate to call us. Our team is ready to provide you with the expert assistance you need. Contact us at (415) 579-2700 or visit our location at 2645 Mission St, San Francisco, CA 94110.
Overall Experience
Eastway Towing/Crew has received overwhelmingly negative reviews from customers. Many reviewers have reported poor communication, lengthy wait times, and false estimates.
Poor Communication and Unreliability
Several reviewers have shared their frustrating experiences of waiting for extended periods of time for their vehicles to be towed. Some reported being given incorrect information about their driver's arrival time, only to have them show up late or not at all. Others mentioned being unable to get in touch with the company's operators or dispatchers, leading to feelings of frustration and helplessness.
Exorbitant Fees and Scam Practices
Several reviewers have accused the company of trying to scams them by inflating their bills or charging them excessive fees. One customer was quoted a price range of $185-215 to tow their motorbike only to be charged $400 in cash when the vehicle arrived at the final destination. Another reviewer was charged $500 to tow their vehicle just one mile, which they felt was an unreasonable price.
Complaints about Unprofessional Behavior
Some reviewers have even reported being treated unprofessionally by the company's staff. One customer was left waiting for over three hours for their vehicle to be towed, only to be told by the company that they would have to pay to retrieve their vehicle if they didn't pay their bill.
Conclusion
Based on these reviews, it appears that Eastway Towing/Crew is a company that is plagued by poor communication, unreliability, and scam practices. Customers have reported feeling frustrated, helpless, and taken advantage of by the company's operators and drivers.
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