In The Spirit Of Service.
At M & A Towing, we understand that when you're in need of a tow, you want a company that can be there for you 24 hours a day, 7 days a week. As a local Berkeley tow company, we pride ourselves on our ability to provide exceptional customer service, whether you're a private individual, a business, or a municipality. Our team of certified and insured drivers have over 20 years of experience, ensuring that you receive the highest level of service possible.
Roadside Assistance
Our Berkeley Tow Truck service offers the most reliable emergency roadside service in town. We understand the importance of getting you back on the road as quickly as possible, which is why we're available 24/7 to assist with any roadside issues you may be experiencing. From jumping dead batteries to delivering gasoline, we've got you covered. Our experienced drivers will work efficiently to get you safely to your next location, putting your mind at ease and getting you back to your day.
Specialized Services
As a full-service Berkeley tow company, we're equipped to handle even the most unusual towing situations. Our fleet of well-maintained tow trucks is designed to accommodate a wide range of vehicles, from exotic imports to large machinery. We also offer specialized impound services for law enforcement agencies and private businesses, ensuring that all towing and recovery operations are carried out with the utmost professionalism and discretion.
History and Mission
M & A Towing was founded on the principles of providing exceptional customer service and ensuring that all of our customers receive the highest level of care. Originally known as Hustead's Towing, we've been serving the Berkeley and East Bay communities for years. Our commitment to excellence has earned us a reputation as one of the most trusted and reliable tow companies in the area. Our goal is to continue providing top-notch service to our customers, while also providing a positive experience for all those we come into contact with.
Why Choose M & A Towing?
So why choose M & A Towing for your towing needs? Here are just a few reasons:
- 24/7 Availability: We're always available to assist with your towing needs, no matter the time of day or night.
- Fully-Trained and Insured Drivers: Our drivers are certified, insured, and highly experienced, ensuring that you receive the highest level of service possible.
- Wide Range of Services: From roadside assistance to impound services, we can accommodate all of your towing needs.
- State-of-the-Art Equipment: Our fleet of tow trucks is well-maintained and equipped to handle even the most unusual towing situations.
Overview of Reviews
The reviews of M&A Towing are mixed, with some customers having positive experiences and others having negative ones.
Positive Experiences
Some customers have praised M&A Towing for their prompt and professional service. They have mentioned that the company's staff is courteous and efficient, and that their vehicles were handled with care.
Negative Experiences
However, many customers have expressed frustration and anger with M&A Towing's business practices. They have accused the company of being excessively expensive, with hidden fees and charges that are not clearly disclosed. Some customers have also reported that their vehicles were damaged while in M&A Towing's care, and that the company has refused to take responsibility for the damage.
Issues with Fees and Charges
One of the most common complaints about M&A Towing is their fees and charges. Customers have reported being charged exorbitant amounts for towing and storage, with some fees seeming arbitrary and unnecessary. Some customers have also reported that the company's staff is not transparent about their fees and charges, making it difficult for customers to understand what they are being charged for.
Allegations of Theft and Damage
Several customers have reported that their vehicles were damaged or stolen while in M&A Towing's care. One customer reported that a stereo unit was stolen from their RV, while another customer reported that their vehicle's impact bar was damaged during towing. These allegations are particularly concerning, as they suggest that M&A Towing's staff may be engaging in criminal activity.
Lack of Accountability
Many customers have reported feeling frustrated and powerless when dealing with M&A Towing. They have reported that the company's staff is unresponsive to their concerns, and that they are unable to get clear answers about their fees and charges. This lack of accountability has led to a sense of mistrust among customers, who feel that M&A Towing is not taking their concerns seriously.
