We're here to help, whenever you need us
County Towing & Recovery has been proudly serving the West Columbia, Columbia, Cayce, Springdale, and Lexington regions for over two decades. Founded on a commitment to excellent customer service, competitive pricing, and integrity, we have become one of the most trusted names in towing, recovery, and roadside assistance in the area.
Family-Owned and Operated
Our family-owned and operated business takes immense pride in upholding sound business practices, prioritizing exceptional customer service, and actively engaging with our community. We believe in open communication, ethical practices, and a genuine desire to help during stressful situations.
Experienced and Skilled Team
Our team of experienced professionals is dedicated to providing swift and reliable service. Every member has undergone rigorous training and possesses extensive knowledge of tow trucks, safety procedures, and emergency situations. Their dedication, combined with sophisticated equipment, ensures that your vehicle is handled with the utmost care and expertise.
Comprehensive Services
We offer a comprehensive range of services tailored to your needs, including:
- 24/7 Emergency Towing: Whether you're stuck on the side of the road or need assistance after an accident, our quick response team is available around the clock.
- Roadside Assistance: Our skilled technicians can handle various emergencies, such as flat tires, dead batteries, fuel issues, and locked keys.
- Vehicle Impounds: We collaborate with law enforcement and private property owners to efficiently manage vehicle impoundment for illegal parking and other violations.
- Heavy-Duty Towing: Equipped with state-of-the-art equipment, we can safely and efficiently transport large vehicles, including commercial fleets.
- Secure Parking Lot Enforcement: Partnering with businesses and property owners, we provide professional parking enforcement services to deter illegal parking and enhance property security.
Customer-Focused Approach
At County Towing & Recovery, we prioritize your needs and concerns. Our trained staff will listen attentively to your situation, explain the process clearly, and provide estimated arrival times. We strive to minimize your stress and ensure a smooth and efficient experience.
Company Strengths and Achievements
- The company has received high praise for its exceptional customer service, with many reviewers complimenting the professionalism, friendliness, and helpfulness of the staff.
- The company's quick response times, with many reviewers mentioning short wait times and prompt arrivals, have contributed to its excellent reputation.
- The company's ability to go above and beyond to help customers in need, such as organizing rides for family members or providing guidance on where to get fixed, has earned it a reputation for being trustworthy and reliable.
Praise for Specific Employees
- Several employees, including Alfonso, Afonzo, Sandy, Anthony, and John, have been singled out for their exceptional service and professionalism.
Equipment and Resources
- The company's equipment has been praised for being modern and well-maintained, allowing for efficient and effective towing and roadside assistance.
Additional Services
- The company's additional services, such as car sales and tire changes, have been praised for being convenient and reasonably priced.
Challenges and Areas for Improvement
- One reviewer experienced a delay in service due to the driver attending church, highlighting the importance of clear communication and realistic expectations.
- Another reviewer was dissatisfied with the company's response to a BBB complaint, raising concerns about accountability and customer feedback.
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