Experience the Mace's difference: safety, efficiency, and value!
At Mace's, we pride ourselves on providing top-notch roadside assistance and towing services to individuals and commercial fleets in Memphis and the surrounding states. Our team is committed to delivering fast, efficient, and reliable services to get your vehicle back on the road quickly and safely. With a focus on integrity, care, and value, we strive to exceed your expectations by offering a range of services tailored to meet your unique needs.
Our Services
Our extensive range of services includes roadside assistance, towing, and heavy-duty towing. Whether you're dealing with a flat tire, dead battery, or a more serious issue, our team is equipped to respond quickly and effectively. We understand that being stranded can be frustrating and inconvenient, which is why we offer 24-hour service to get you safely back on the road.
Roadside Assistance
We offer a range of roadside assistance services, including:
- Tire changes
- Jumpstarts
- Fuel delivery
- Fluid delivery
- Lockout service
- And more
Towing Services
We offer local and long-distance towing services for cars, vans, trucks, and heavy-duty vehicles. Our state-of-the-art flatbed towing system ensures a safe and secure transport of your vehicle.
Special Capabilities
Mace's Heavy Duty Towing also offers specialized services, including:
- Heavy-duty towing for large rigs
- Motorcycle towing with a unique motorcycle loader and low-profile trailer
- Towing of high-centered vehicles
- Stranded automobile recovery
Commitment to Safety
At Mace's, safety is our top priority. We follow best practices and use up-to-date equipment to ensure a safe and secure towing experience. Our team is trained to handle even the most complex situations, and we always maintain open communication with our clients to ensure a smooth and hassle-free experience.
Our Story
With over three decades of experience, Mace's Heavy Duty Towing has earned a reputation for its commitment to excellence, integrity, and customer satisfaction. We're proud to have been recognized for our achievements, including our response to a challenging tow-in situation that garnered national attention.
Get in Touch
If you're in need of roadside assistance or towing services, don't hesitate to reach out to us. Our dedicated team is available 24/7 to respond to your needs. Trust Mace's Heavy Duty Towing to get you back on the road quickly and safely.
Excellent Service and Professionalism
Mace's Towing has received numerous 5-star reviews praising their quick response time, professional staff, and excellent service. Reviewers have commended drivers such as Jimmy, Juan Romero, and Bryant for their politeness, efficiency, and expertise. The company has also handled various tasks, including towing, storage, and recovery, with great care and attention to detail.
Unsatisfactory Experience
On the other hand, some reviewers have reported negative experiences with Mace's Towing. Two 1-star reviews have described instances of theft, poor customer service, and harassment. Wyvonna Williams reported that their stolen items were taken without permission, and Michael Ladd wrote that the company's representatives were rude and only aimed to increase storage fees.
Problem with Parking Fee
One reviewer, Total Express, had a dispute with Mace's Towing regarding a parking fee. The company allegedly charged them $350 for a 24-hour parking period, which they believed was unfair since they were sent to park at the lot by MHC Kenworth.
Mixed Reviews
Frank Hiebert and Mark Peacock have also left 5- and 1-star reviews, respectively, describing different experiences with Mace's Towing. Frank praised the friendly and helpful driver, while Mark criticized the company's restrictive policies and poor communication.
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