Providing Reliable and Efficient Towing Services
Western Towing is one of the largest Towing and Recovery Companies in the Maricopa County area. Our success is built on establishing strong relationships with Phoenix area law enforcement agencies, D.P.S., Vehicle Dealerships and Metro Transit. With a fleet of over 40 trucks and a team of 75 employees, we are dedicated to providing exceptional service and unparalleled customer satisfaction.
Our Services
At Western Towing, we offer a wide range of services to cater to your specific needs. From light duty to heavy duty, we have the equipment and expertise to handle any recovery or towing job. Our fleet includes light duty, medium duty, and heavy duty trucks, as well as specialized equipment such as low-boy trailers, rotator trucks, and tractor-trailers. Whether you need a local or long-distance tow, we've got you covered.
Associations
We are proud to associate with several nonprofit organizations, including the Boys and Girls Club of Metro Phoenix, the Donation Processing Center, St. Mary's Food Bank, and the United Food Bank. Our commitment to giving back to the community is essential to our mission.
Get Involved
Stay up-to-date with our latest auctions, promotions, and community events by following us on Facebook!
Contact Us
If you have any questions or would like to learn more about our services, please feel free to contact us.
Impound and Fees Issues
Several reviewers had issues with Western Towing's impound policies and fees, with some claiming to have been charged exorbitant fees for their vehicles, including a reviewer who was charged $1,200 in fees for their RV after an accident. Another reviewer was charged $900 for their motorcycle after it was stolen and towed to Western Towing.
Unprofessional Staff and Services
Several reviewers had negative experiences with Western Towing's staff, with some describing them as unprofessional, rude, and even thieving. One reviewer claimed that items were stolen from their purse while it was in Western Towing's possession. Another reviewer had a bad experience with the staff, who were allegedly rude and unhelpful.
Communication Issues
Some reviewers had issues with Western Towing's communication, with some claiming that phone numbers provided were incorrect or that calls were not returned. One reviewer was left stranded on the side of the road after Western Towing failed to show up for a scheduled tow.
Auction and Towing Services
A few reviewers had positive experiences with Western Towing's auction and towing services, with one reviewer praising the ease of bidding on vehicles online and another reviewer commending the friendly and knowledgeable staff.
Customer Service and Vehicle Care
Some reviewers had positive experiences with Western Towing's customer service, with one reviewer praising the professionalism and patience of a staff member named Joanna. However, another reviewer had a bad experience with the company, claiming that they left their vehicle's windows down for three months, causing interior damage.
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