Excellence in Towing, Excellence in Community
R&M Towing LLC stands as a trusted partner for residents and businesses throughout Central Phoenix. We take pride in offering comprehensive towing solutions that combine exceptional service, advanced technology, and a deep commitment to the community. Family-owned and operated, we operate with integrity, empathy, and a genuine desire to assist you in any way possible.
Commitment to Quality & Safety
Our fleet of tow trucks comprises modern, state-of-the-art equipment, equipped with advanced video recording systems to ensure transparency and safety in every tow. Additionally, our team members are rigorously background checked and TIMS Certified, giving you peace of mind when dealing with sensitive situations.
Services Offered
We offer a comprehensive range of towing and related services, including:
- Private Property Impound: Secure and effective management of private property parking issues.
- Parking Management: Implementation of robust parking policies and efficient enforcement measures.
- Parking Control: Maintaining order and preventing unauthorized vehicle parking.
- Local Towing: Reliable assistance with disabled vehicles, flat tires, and other roadside emergencies.
- Flatbed Towing: Secure transportation for vehicles with mechanical issues or damage.
- Roadside Assistance: Quick response and professional assistance with battery jumps, lockouts, and fuel delivery.
Going Above & Beyond
R&M Towing goes above and beyond to deliver exceptional customer service. Our dedicated team is known for their empathy, professionalism, and ability to handle every situation with care and attention. We understand that dealing with a towed vehicle can be stressful, so we strive to provide a supportive and understanding environment for our customers.
Community Involvement
Beyond providing top-notch towing services, we are deeply committed to giving back to the community we serve. We actively support local initiatives and events, demonstrating our dedication to building strong, cohesive communities.
Service Experience
The majority of the reviewers had a positive experience with R&M Towing, LLC. They praised the staff, particularly Claudia, Sarah, and Sophia, for their professionalism, friendliness, and efficient service. Many reviewers appreciated the quick response time, effective communication, and helpful assistance they received.
Negative Experience
On the other hand, a couple of reviewers had a negative experience with R&M Towing. One reviewer, Randy F., accused the company of being unethical, stating that they towed his truck on New Year's Eve and charged storage fees. He also claimed that the company bullied him and refused to release the vehicle until he provided a notarized letter allowing his son to retrieve it.
Dispute Resolution
One reviewer, Phillip Lewis-Emmer, had a neutral experience with R&M Towing. He appreciated the company's services, but felt that their location was inconvenient and that they were unwilling to provide more details about their service or fees.
