Honest, Fast, and Reliable
At One Direct Towing and Storage LLC, we take pride in being a family-owned and operated towing facility that specializes in 24-hour towing and roadside assistance services. Our mission is to provide expert towing and roadside assistance to the triangle area, with a commitment to honesty, speed, and reliability. We cater to a wide range of clients, including property owners, managers, and residents, offering a comprehensive suite of services designed to meet their unique needs.
Our Services
At One Direct Towing and Storage LLC, we understand that accidents and breakdowns can occur at any time, which is why we offer a range of services to get you back on the road or to your destination ASAP. Our fleet of wreckers and flatbed tow trucks is always ready to respond to emergency situations 24/7, Monday to Saturday. Our services include:
- Emergency and non-emergency towing
- Parking management for property owners and managers
- Roadside assistance, including lockouts, tire changes, and fuel delivery
- Junk vehicle removal and parking enforcement
- Towing services for accident-damaged vehicles
- Flatbed and wheel lift towing for sports cars and lowered vehicles
- OTR vehicle recovery
Our Commitment
As a family-owned and operated business, we understand the importance of maintaining high standards of service, professionalism, and integrity. Our team of experienced drivers has at least 15 years of industry experience, and we have passed strict background checks, including those from the Highway Patrol and RDU Airport Authority. We have also won the Ace Award from American Towman Magazine twice in three years for our professionalism and service reliability.
About Our Team
Our team of drivers is dedicated to providing exceptional service to our clients. With a combined experience of over three decades in the towing industry, our team is well-equipped to handle any towing or roadside assistance emergency. We take pride in our commitment to honesty, speed, and reliability, and we strive to build long-term relationships with our clients.
Frequently Asked Questions
Do you have questions about our services or procedures? Refer to our FAQ section to learn more about all-wheel drive vehicles, automatic transmissions, and more.
Exceptional Customer Service
The reviews for One Direct Towing are overwhelmingly positive, with 14 out of 16 reviewers giving the service a 5-star rating. The common thread throughout the reviews is the exceptional customer service provided by the tow truck drivers, including Dennis, Josh, Richard, and Travis. Customers praise their professionalism, kindness, and promptness in attending to their needs.
Driver Standout Moments
Some notable mentions highlight specific drivers who went above and beyond to make a positive impact. For example, Josh was described as extremely professional, kind, and careful, while Richard gave good car advice on how to avoid getting into similar situations. Travis was commended for his punctuality, professionalism, and willingness to drive 180 miles round trip on Thanksgiving to help tow a customer's car.
One Negative Review
However, one reviewer, Mark Wisner, gave a 1-star rating and described the driver as having no regard for his safety or anyone else's on the road. He mentioned seeing the driver make a left turn through a red light and becoming aggressive when confronted about it.
