Treating you like family, one tow at a time.
At Broad & James Auto Care & Towing, we pride ourselves on being a family-owned business with over 45 years of experience in providing top-notch automotive repair and towing services to the residents of Columbus and its surrounding areas. Our commitment to excellence is evident in the quality of our work, the expertise of our technicians, and the excellent customer service we provide.
Our Services
We take pride in offering a wide range of services to cater to the diverse needs of our customers. Our expert technicians are equipped to handle all major and minor repairs on foreign and domestic vehicles, from routine maintenance to comprehensive repairs. We also offer a variety of towing services, including accident recovery, off-road recovery, and long-distance hauling.
Automotive Repair Services
At Broad & James Auto Care & Towing, we understand the importance of maintaining your vehicle in top condition. Our ASE-certified technicians employ the latest technology and expertise to provide a range of services, including:
- Oil and filter services to ensure your engine is well-maintained
- Cooling system services to prevent overheating and damage
- Air conditioning services to keep your vehicle comfortable on hot days
- Driveline services to improve your vehicle's performance and longevity
Towing Services
In addition to our automotive repair services, we also provide a range of towing services to help you get back on the road quickly and safely. Our fleet of trucks is equipped with the latest technology and staffed by experienced and trained operators who can handle all types of towing and recovery situations.
About Our Shop
At Broad & James Auto Care & Towing, we take pride in our state-of-the-art facility, which provides a comfortable and welcoming environment for our customers. We are fully equipped with the latest diagnostic equipment and have a team of trained technicians who are dedicated to providing exceptional service and support.
About NAPA Auto Care
As a NAPA Auto Care Center, we follow a strict code of ethics that prioritizes customer satisfaction, ensures quality diagnoses and repairs, and provides a comprehensive warranty program. Our NAPA Auto Care Warranty provides our customers with 12 months/12,000 miles of worry-free protection on qualifying parts and labor, and is honored at over 14,000 NAPA Auto Care locations across the country.
Commitment to Excellence
At Broad & James Auto Care & Towing, we are committed to providing honest and professional services to our customers. We understand that your vehicle is a significant investment, and we treat each customer's vehicle with the same care and attention as if it were our own. We strive to provide exceptional customer service, timely repairs, and fair prices for our services.
Exceptional Service Experience
The reviews highlight the exceptional service provided by Broad and James Towing. The company received an overwhelming number of 5-star reviews, praising the prompt response time, friendly and professional service, and competitive pricing. Many customers appreciated the compassion and courtesy shown by the tow truck drivers, who went above and beyond to assist them.
Variety of Services
The company offers a range of services, including general repairs and maintenance, car towing, battery services, and local hauling. Customers appreciated the efficient and reliable service, with many praising the company's ability to meet their needs quickly and effectively.
Positive Experiences
- Many customers praised the prompt response time, with some noting that the service arrived earlier than expected.
- The friendly and professional demeanor of the tow truck drivers was a common theme, with many customers expressing gratitude for the drivers' kindness and courtesy.
- The competitive pricing was also a major plus, with customers appreciating the transparent and fair billing practices.
Negative Experience
- One reviewer, Ariane Chisholm, had a negative experience with the company. They reported an unauthorized car being parked in a permit-only paid spot, and despite updating contact information a year and a half ago, the company declined to help, citing incorrect passwords and unauthorized access.
