At Rusty's Towing Service, we understand that needing a tow or other vehicular assistance is not only inconvenient but also frustrating and stressful. That's why we've dedicated ourselves to providing our customers with the highest level of service, backed by over 50 years of combined experience in the industry. For over 30 years, we've been proudly serving the Columbus, Ohio region, and we're committed to delivering premium services with a smile, ensuring that your experience with us is as comfortable and quick as possible.
Our Commitment to Service
When we started Rusty's in 1988, we made a promise to ourselves and our customers that we would prioritize quality, reliability, and efficiency above all else. We're proud to say that we've consistently upheld that promise, providing top-of-the-line services at competitive prices. With a wide range of services to cater to your specific needs, including towing, recovery, roadside assistance, and heavy equipment transport, we're equipped to handle even the most complex or unusual situations.
Our Services
At Rusty's Towing Service, we offer a comprehensive range of services designed to get you back on the road quickly and efficiently. From standard light, medium, and heavy-duty tows to lockouts, jumpstarts, fuel deliveries, and equipment transportation, we've got you covered. Our team of expert operators is equipped with state-of-the-art equipment and vehicles, ensuring that your experience with us is both comfortable and stress-free.
Why Choose Rusty's Towing Service?
So, why choose Rusty's Towing Service? For starters, we're committed to providing a service that's second to none. Our team of experienced operators is dedicated to ensuring that your experience is not only efficient but also comfortable and stress-free. But it's not just about us - it's about you and your convenience. With Rusty's Towing Service, you can rest assured that we'll be there for you, no matter what the situation. From emergency tows to routine maintenance, we're here for you.
Our Testimonials
But don't just take our word for it. Our satisfied customers have spoken out about their experiences with us. Here's what some of them have to say:
- "They are always ready to give roadside service or tows for a fair price." - GREG KUHN
- "I had a bad night when I clipped a median and blew a tire. The company was busy last night but when the driver showed with the wrecker, he hustled and was pleasant. He had my car moved quickly and safely and I was greatly satisfied with how efficient and courteous he was. Thank you for your help!" - URBANEK KEVIN
- "Lady on the phone was very friendly, service was fast and good! Thank you!" - MELVIS D
Overall Experience
The overall experience with Rusty's Towing is overwhelmingly positive, with customers praising the company's prompt and professional service.
Positive Aspects
- Prompt Response: Many customers praised the company's quick response time, with some receiving help within 10-30 minutes of calling.
- Professional and Friendly Staff: Customers consistently mentioned the kindness, politeness, and professionalism of the drivers and dispatchers.
- Reasonable Pricing: Several customers mentioned that the pricing was reasonable and affordable.
- Efficient Service: Customers were impressed with the efficient and smooth towing process, with some mentioning that the drivers went above and beyond to ensure their safety and convenience.
Negative Comments
- Poor Customer Service: A few customers experienced poor customer service, with rude and unprofessional dispatchers.
- Miscommunication and Cancellations: One customer experienced a cancellation and miscommunication, resulting in their truck being impounded.
