Your trusted partner in heavy-duty towing and recovery
Gerlock Towing & Heavy Haul has proudly served the Portland, Oregon area with reliable and efficient heavy towing, recovery, and hauling services since 1946. We are dedicated to providing unparalleled professionalism, urgency, and respect to every client.
Who We Are
Born from a desire to address the need for reliable heavy-duty towing services in Portland, Gerlock Towing & Heavy Haul has evolved into the largest heavy towing company in the area. Our team of experienced professionals and extensive fleet of trucks are equipped to handle any situation, 24/7. We understand the importance of minimizing downtime and providing peace of mind in the face of emergencies involving heavy equipment, vehicles, and infrastructure.
What We Do
We offer a comprehensive range of services, including:
- Heavy Duty Towing: Assisting with vehicle and equipment recoveries, winchouts, and roadside assistance.
- Heavy Recovery: Specialized response for disabled or damaged equipment, vehicles, and infrastructure.
- Cargo Services: Loading, unloading, and transporting a variety of goods and materials.
- Load Shifts & Transfers: Securely moving heavy loads within facilities, between locations, or across borders.
- Decking & Undecking: Handling and manipulating oversized or heavy equipment on and off trailers and transport vehicles.
- Heavy Equipment Hauling: Transporting all types of heavy equipment, from construction machinery to agricultural vehicles.
Why Choose Gerlock?
Our commitment to excellence is reflected in:
- Experienced and certified operators: All our heavy tow truck operators are certified by the Towing & Recovery Association of America and WreckMaster.
- Safety first: We prioritize safety through rigorous adherence to OSHA roadside safety rules.
- Licensed and insured: We hold all necessary licenses and insurance coverage for your peace of mind.
- Passion and expertise: Our team is driven by a genuine desire to help people and restore normalcy in challenging situations.
Overall Experience
The reviews for Gerlock Towing are overwhelmingly positive, with all except two reviewers giving a 5-star rating. The majority of customers praise the company's professionalism, timely service, and excellent communication.
Key Strengths
Communication: Many reviewers mention that the company communicated well, keeping them informed about the estimated time of arrival (ETA) and providing regular updates.
Timely Service: Gerlock Towing is praised for its quick response times, with some reviewers noting that they arrived sooner than expected.
Professionalism: Reviewers consistently comment on the professionalism of the drivers and staff, using words like "professional, " "friendly, " and "kind" to describe their interactions.
Skill and Knowledge: Some reviewers specifically mention the expertise and knowledge of the drivers, noting that they were able to handle complex towing situations.
Customer Service: Reviewers appreciate the extra efforts made by the company to ensure their safety and comfort, such as providing food or transportation.
Weaknesses
Only two reviewers gave a lower rating, citing issues with value and professionalism.
Negative Comments
None of the negative reviews provide specific details about the issues they experienced, but some hint at dissatisfaction with the cost or quality of service.
