At Triple J Towings, we understand the frustrations that come with having your automobile break down. That's why we're here to help. Founded in 1957, Triple J Towings has been providing a variety of towing services for the Vancouver, WA and Clark County area. Our mission is to provide reliable and professional towing services to get you back on the road quickly and safely.
Our Services
At Triple J Towings, we offer a range of services to ensure that you're never left stranded on the side of the road. Our services include:
- 24-hour towing and roadside services
- Motorcycle towing
- Light, medium, and heavy-duty towing
- Competitive rates
- Insurance billing on approval
- Winching services
Why Choose Us?
At Triple J Towings, we pride ourselves on our reliable service, professional drivers, and competitive rates. We understand the importance of getting back on the road quickly and safely, which is why we provide timely and efficient services. Our team of experienced and certified drivers ensures that you're in good hands from start to finish.
West and East Lot Auctions
In addition to our towing services, we also hold regular auctions at our West and East lot locations. We put together multiple auctions at a time, making it easy for you to find the perfect vehicle. Our auctions are held regularly, and we invite the public to attend. Please take the time to read through our auction rules and sign the required documents before participating.
Contact Us
At Triple J Towings, we're committed to providing excellent customer service. If you have any questions or concerns, please don't hesitate to contact us. You can call us at 360-254-8552 or visit our website to learn more about our services and products.
Customer Service
The overall customer service at Triple J's is a mixed bag. On the one hand, some customers have had positive experiences with the staff, citing kindness, professionalism, and helpfulness. Employees like Jose, John, Larry, and others have received high praise for their excellent service. On the other hand, some customers have had disappointing interactions with staff, including a particularly rude and unhelpful customer service representative named Katy Cobblestone, who works in the front office.
Communication and Transparency
Communication and transparency are also areas where Triple J's has room for improvement. Some customers have reported issues with unclear or misleading communication, including claims that photos were the same as initial contact when they were not, and refusal to pick up cars until after a long wait. Additionally, one customer felt that the company's policy for storing cars and charging for it was unclear and unfair.
Emergency Services
In emergency situations, Triple J's has demonstrated the ability to respond quickly and efficiently. Customers have reported being rescued from difficult situations with prompt and skilled towing services. Jose, in particular, was praised for his kindness, professionalism, and expertise in helping a stranded customer.
Conclusion
Overall, Triple J's has both strengths and weaknesses in their customer service, communication, and emergency services. While some customers have had excellent experiences, others have had disappointing and frustrating interactions. As a whole, the company seems to have a patchwork quality to its services, with some employees and situations shining while others fall short.
