We Serve with a Smile, One Tow at a Time
Established in 1978, Ricci & Son's Towing Service is a third-generation family-owned business that has been serving the community for over 40 years. We take pride in our commitment to providing 24-hour, 7-day-a-week service to our customers in the Rochester, New York area.
Our Services
At Ricci & Son's Towing Service, we offer a comprehensive range of towing services to cater to your needs. Our fleet of flatbed tow trucks can handle up to 6 tons, while our heavy truck tow trucks can handle up to 12 tons. We also provide motorcycle towing, heavy equipment hauling, and both local and long-distance towing services.
Emergency Services
We understand the importance of prompt service in emergency situations. Our team of professionals is available 24/7 to provide emergency towing services, including:
- Emergency Towing: We respond quickly and efficiently to stranded vehicles, ensuring timely and safe transportation to a repair shop or any designated location.
- Flatbed Towing: Our flatbed tow trucks are designed to handle lightweight to heavy-duty vehicles, ensuring secure transportation to the nearest service center.
- 24-Hour Roadside Assistance: We provide a range of roadside services, including jump-starts, fuel delivery, and lockout services to get you back on the road quickly and safely.
Additional Services
Besides our towing services, we also offer a range of additional services to ensure your safety and convenience:
- Jump Starts: Our experienced technicians can jump-start your car quickly and safely, ensuring you're back on the road in no time.
- Fuel Delivery: We understand the frustration of running out of fuel. We're here to help with our fuel delivery service, providing you with a refill on the go.
- Lockout Services: Losing your keys or forgetting your combination can be stressful. Our experts are trained to safely retrieve your keys and get you back into your vehicle.
Testimonials
Our satisfied customers have praised our services, saying:
- "Had an awesome experience with Ricci's Towing today. Eddie came out to jump a dead battery. He was more than helpful."
- "I had a flat tire at my place of employment. Took them less than 15 min to get here and had it loaded and on its way to my mechanic to fix it within minutes. The driver was super polite as well!"
- "Matt from Ricci's came to tow my car today. He was great - punctual, professional, and personable!"
Get in Touch
If you need reliable and professional towing services in Rochester, New York, contact us today. You can reach us at 585-385-3083 or visit our website for more information.
Overview
Ricci's Towing and Recovery has received a mix of positive and negative reviews from customers. The company's service and pricing have been praised by many, with several reviewers mentioning prompt and professional service from their drivers. However, others have experienced issues with poor driving, unprofessional conduct, and high prices.
Service and Drivers
Many reviewers have praised the company's service, citing prompt arrival times, professional and friendly drivers, and helpful advice. Some reviewers have mentioned specific drivers, such as Dan, Josh, Stephen, and a gentleman who helped them with their hybrid car. These drivers have been described as knowledgeable, patient, and courteous.
However, there have been instances of poor driving, with one reviewer describing a driver who nearly totaled their car due to reckless behavior. Another reviewer had a negative experience with a driver who was unhelpful and rude.
Pricing
Some reviewers have praised the company's pricing, citing fair rates and no hidden fees. However, others have been upset by high prices, with one reviewer mentioning a $190 fee for a tow from Fairport to Canandaigua.
Miscellaneous
One reviewer praised the company's ability to work with their hybrid car, providing helpful advice and assistance. Another reviewer appreciated the company's willingness to call AAA on their behalf to arrange for further assistance.
