We're There When You Need Us!
At Roadside Towing & Recovery, we understand that being stranded on the side of the road can be a frustrating and overwhelming experience. That's why we're here to help. With over 4 years of experience in roadside assistance, emergency services, and recovery and parking management, we're committed to providing top-notch service to our customers.
Our Services
At Roadside Towing & Recovery, we offer a range of services to get you back on the road quickly and safely. Our services include:
24 Hour Roadside Assistance
- Jump Starts: Whether you need a quick boost to get to work or need help getting back on the road after a breakdown, we're here to help.
- Tire Changes: We'll change your flat tire quickly and efficiently, so you can get back on the road as soon as possible.
- Vehicle Lockouts: We'll unlock your car quickly and safely, so you can get back on your way.
- Fuel Delivery: We'll bring you gas when you run out, so you can get back on the road as soon as possible.
Towing Services
- Local and Long Distance Towing: We'll tow your car to a nearby repair shop or back to your home when you need it most.
- Off Road Recovery: We'll recover your vehicle when you're stuck in a ditch, mud, or a difficult place.
Recovery and Parking Management
- Vehicle Storage: We'll store your vehicle safely and securely until you're ready to pick it up.
- Recovery Management: We'll manage the recovery process for you, so you don't have to worry about a thing.
Our Commitment
At Roadside Towing & Recovery, our commitment is to provide exceptional service, professionalism, and courtesy. We're locally owned and operated, and our team of experienced and professional drivers are ready to assist you 24/7. We're fully insured and bonded, with a secured lot and trained operations. Our goal is to exceed your expectations and provide the best roadside assistance in the industry.
Contact Us
If you're stuck on the side of the road or need help with a breakdown, don't hesitate to call us at 919-597-1050. We're here to help you get back on the road quickly and safely.
Tow Company Scams and Unprofessional Behavior
These reviews highlight the worst customer service and unethical practices of Roadside, a tow company. Reviewers shared their negative experiences with the company's treatment of customers, lack of transparency, and unprofessional employees.
Lack of Transparency and Respect for Customers
Many reviewers were victims of illegal towing, with no signs warning them of the possibility of their vehicles being towed. They were appalled by the company's lack of respect for their customers, with employees being rude and unhelpful. One reviewer was hung up on multiple times, and another was told to call back the next day to retrieve their car.
Unprofessional Employees
Several reviewers mentioned encountering rude and unprofessional employees, including Kimberly, who was described as "totally rude" and "has no business working for anyone." Another reviewer had to deal with a dispatcher who stopped answering their questions and phone calls.
Illegal Towing and Unethical Practices
Reviewers reported being illegally towed, with no police involvement. One reviewer discovered that the company was using a quota system to meet their towing requirements, rather than towing cars based on legitimate reasons. Another reviewer noted that the company charges extra fees for using credit cards and storing cars, even when the cars are not retrieved on time.
Conclusion
These reviews demonstrate the company's lack of respect for customers, unprofessional behavior, and unethical practices. It seems that Roadside is more interested in making a profit than in providing good customer service.
