Reliable Towing Solutions for All Your Vehicle Needs
At Tarheel Towing, we pride ourselves on being a family-owned business that has been providing exceptional towing services in the Raleigh, Durham, and Chapel Hill areas since 2001. With our commitment to excellence, we have built a reputation for fast and reliable service that has earned us an A+ rating from the Better Business Bureau.
Our Services
We understand that accidents can happen at any time, and that's why we are available 24 hours a day, 7 days a week. Our team of experienced and courteous employees is trained to assist you through the towing and recovery process with professionalism and courtesy. Whether you're dealing with a highway accident, a breakdown on the side of the road, or a minor issue that needs attention, we're here to help.
Towing Services
Our team is equipped to handle a wide range of towing needs, from big rigs to small cars and equipment. We have a fleet of trucks and equipment designed to handle emergency situations, and our experienced operators are trained to handle even the most challenging of situations.
Storage Services
When your vehicle needs to be stored, we have a secure facility with controlled access to ensure your property is safe and secure. Our storage services are designed to provide peace of mind, knowing that your vehicle is in good hands.
Roadside Assistance
In addition to towing, we offer road-side assistance services, including jump starts, tire changes, fuel delivery, and lockout services. We understand that breakdowns can happen at any time, and we're here to help you get back on the road as quickly as possible.
Get to Know Us
Tarheel Towing is more than just a towing company - we're a family-owned business committed to providing exceptional service to our customers. With years of experience, we've built a reputation for reliability, honesty, and integrity. Whether you're a local resident or a long-distance traveler, we're here to help you get where you need to go.
Mission
Our mission is simple: to provide the best towing service in the Raleigh, Durham, and Chapel Hill areas, day or night, rain or shine. We're committed to charging a reasonable fee to our customers and providing a high level of service that meets and exceeds their expectations.
Contact Us
If you're in need of towing or roadside assistance services, don't hesitate to contact us. We're available 24 hours a day, 7 days a week. You can reach us at (919) 477-5434 or visit our website to learn more about our services.
Customer Service Issues
The majority of the reviewers experienced poor customer service, citing rude and unprofessional behavior from the staff. Many reported being hung up on, being told to call back later, or being brushed off when trying to get information about their vehicles.
Pricing Issues
Several reviewers felt ripped off by the company's pricing policies, with some being charged exorbitant fees for towing and storage. One reviewer was quoted over $450 to retrieve their car, while another was charged $365 for an 8-mile tow.
Unreliable Business Practices
Some reviewers reported that the company's hours of operation were not respected, with the office not opening until late in the morning despite posted hours. Others stated that they were lied to about the status of their vehicles or the fees associated with retrieval.
Positive Experiences
On the other hand, a few reviewers had positive experiences with the company, citing friendly and professional drivers, reasonable prices, and efficient service.
Towing and Retrieval Issues
Some reviewers reported issues with the towing and retrieval process, including long wait times, vehicles being towed without permission, and difficulties in getting their vehicles back.
