Your Partner in Towing and Storage
At J&J Towing, we pride ourselves on being the most trusted and reliable towing and impounding service in Austin, Texas. Established in 1983, we have been serving the community for over three decades. With an unparalleled reputation for client services, technology, and regulatory compliance, we strive to provide exceptional customer service, ensuring that our clients' needs are met and exceeded.
Our Services
As the largest and most established towing and impounding service in Central Texas, our services include:
- Private Property Impound: We specialize in removing and storing vehicles parked on private property without the owner's consent, strictly adhering to the Texas Occupations Code.
- Vehicle Storage: Our state-of-the-art storage facility is designed to ensure the security and safety of your vehicle, providing 24/7 monitoring and storage.
- Vehicle Retrieval: We provide a hassle-free vehicle retrieval process, ensuring that your vehicle is returned to you safely and efficiently.
- Parking Enforcement: We work closely with property managers and parking facilities to ensure that parking regulations are enforced, maintaining a safe and orderly environment.
Our Commitment to the Community
At J&J Towing, we are deeply committed to giving back to the community. We support various healthcare causes, including Dell Children's Hospital, which improves the lives of Texans daily.
Our Promise
We promise to always put our customers first, providing exceptional service, transparency, and accountability. We strive to make the towing and impound process as seamless and stress-free as possible.
Scam Artists and Unprofessional Behavior
The majority of the reviews are extremely negative, with many reviewers accusing J&J Towing of scamming, illegal towing, and unprofessional behavior.
Problems with Towing and Storage
Many reviewers reported issues with their vehicles being towed without permission, including being towed from their own parking spaces or without clear notice. Additionally, some reviewers experienced issues with storage fees, with one reviewer being charged for two days of storage when their vehicle was only held for less than 15 hours.
Poor Customer Service
Several reviewers reported poor customer service, including being spoken to in a rude and dismissive manner. One reviewer was even threatened by an employee, while another was told to "stop yelling" and was treated disrespectfully due to their handicap placard not being properly displayed.
Lack of Transparency and Trustworthiness
Many reviewers reported instances where J&J Towing employees were dishonest or untrustworthy, including attempting to charge for services that were not provided or hiding behind a broken speaker system to avoid interacting with customers.
Lack of Professionalism
Several reviewers reported seeing employees with prison tattoos and exhibiting concerning behavior, including one reviewer who reported seeing a Charles Manson-looking employee with a rough demeanor.
