Our Vision
To be recognized as the premier provider of dependable, courteous, and professional towing and emergency road services through the implementation of state-of-the-art technology, strict standards of performance, and highly-trained employees.
Our Mission
To deliver unparalleled customer service, exceeding expectations through:
- Responsiveness: Dispatching technicians swiftly to any location in Orange County.
- Professionalism: Treating every customer and their situation with courtesy, respect, and empathy.
- Expertise: Providing comprehensive services including towing, roadside assistance, and storage.
- Technology: Utilizing advanced software and equipment for efficient dispatch, tracking, and secure data management.
Our Values
- Community: We actively support community initiatives and partner with local organizations.
- Integrity: We uphold the highest ethical standards and maintain transparency in all our practices.
- Customer Focus: We prioritize customer satisfaction and strive to exceed expectations.
- Innovation: We embrace advancements in technology and industry practices to serve our clients better.
Who We Are
MetroPro Road Services emerged from humble beginnings in 1961, growing into the leading provider of towing and emergency roadside services in Orange County. With a fleet of 50 trucks, 70 experienced employees, and five state-of-the-art impound facilities, we are prepared to handle any situation with efficiency and expertise.
Our Services
Our comprehensive range of services include:
- Law Enforcement Towing and Storage: Partnering with local law enforcement to tow vehicles and store them securely.
- Removal of Illegally Parked Vehicles: Efficiently removing vehicles violating parking regulations.
- Heavy Duty Towing and Recovery: Specialized in recovering and towing heavy equipment and vehicles.
- Weekly Public Car Auctions: Offering a transparent and affordable way to recover impounded vehicles.
- Motorcycle Towing: Secure transport of motorcycles using dedicated hydraulic trailers.
- Flatbed Towing: Equipped to handle all types of vehicles, from sedans to large trucks.
- Commercial/Fleet Accounts: Customized plans for businesses with recurring towing needs.
- Emergency Road Service: Providing immediate assistance with lockouts, jump starts, and flat tires.
Our Commitment
At MetroPro Road Services, we are committed to delivering the highest quality towing and roadside assistance services in Orange County. We are not just a business; we are an integral part of the community, actively supporting local initiatives and building strong relationships with our customers and partners.
Overall Experience
The reviews of Metro Pro Impound Center are mixed, with some customers expressing satisfaction with the services provided, while others have had negative experiences. The majority of the reviewers had to leave their vehicles at the impound center due to various reasons, such as roadside assistance, towing, or impoundment.
Staff and Customer Service
Several reviewers praised the staff, particularly Jesse Gomez, Jason, and Axel, for their helpfulness and professionalism. Some customers appreciated their efficient service, friendly demeanor, and willingness to go above and beyond to assist them. On the other hand, one reviewer had a negative experience with the receptionist, describing them as rude.
Charges and Fees
A few reviewers were unhappy with the charges and fees imposed by the impound center. One customer felt that the charges were "ridiculously high, " while another reviewer was double-charged for a gate fee.
Towing and Impoundment
Many reviewers had their vehicles towed or impounded due to various reasons. While most customers were satisfied with the service, some were unhappy with the blind bid auction system, which they felt made it difficult to obtain their vehicle at a reasonable price.
Improvements and Areas for Growth
The impound center could improve by streamlining their communication process, being more transparent about their fees and charges, and ensuring that their staff is adequately trained to handle customer service.
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