Reliable, Efficient, and Affordable Roadside Assistance
At Lovetts Towing, we're more than just a towing company - we're your automotive specialists. Since 1978, our family-owned and operated business has been providing top-notch services to DeKalb County and the surrounding areas. Our team of experts is dedicated to delivering fast, trouble-free, and reliable solutions for all your truck and car repair needs.
Our Services
We understand the importance of getting back on the road quickly, which is why we offer a wide range of services designed to get you moving again. Our 24-hour towing and recovery services ensure that you're never stranded, while our automotive repair services cover everything from brake repair to engine maintenance. We're also specialized in collision repair, truck and trailer repair, and mobile truck repairs. Whether you need a routine oil change or a more complex operation, our skilled mechanics will get the job done efficiently and effectively.
Our Commitment
At Lovetts Towing, we're committed to providing exceptional customer service and guarantee our work. We believe in transparency, which is why we'll give you a clear and honest estimate before we start any work. We're happy to discuss cost-effective options and upgrades to keep your car running smoothly. Our team is dedicated to building long-term relationships with our customers, and we strive to exceed your expectations every time.
Our Expertise
Our team of expert mechanics and highly skilled auto repair specialists offer exceptional automotive repair services for all makes and models, both domestic and imported. From routine maintenance to complex repairs, we've got the knowledge and expertise to get the job done right. Whether you need a simple fix or a more complex operation, we'll get your car repairs done quickly and efficiently.
Customer Service Experience
The customer service experience at Lovetts Towing is a mixed bag. On the positive side, some reviewers praised the helpful and professional service they received from the dispatchers and tow truck operators. However, a significant number of reviewers experienced rude and unhelpful interactions with the front desk staff, including being hung up on, dismissed, and treated with disrespect.
Towing Services
The towing services themselves received positive reviews from some customers, who appreciated the quick response times and helpfulness of the tow truck operators. However, some reviewers had negative experiences with the towing services, including being told that they would have to pay different fees depending on the time of day they picked up their vehicle.
Office Hours and Communication
There were some issues with communication and office hours, with some reviewers being told that the office opened at 8 am, while others were told it opened at 8:30 am. The website also listed the incorrect office hours, leading to confusion and frustration.
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