Experience the Difference with Victoria Auto Towing
At Victoria Auto Towing, we pride ourselves on being the Inland Empire's trusted and courteous vehicle towing and storage professionals. For over 60 years, we have been serving individuals, local businesses, and law enforcement agencies with a range of towing services that cater to their unique needs.
Our Story
Our journey began in 1958, and since then, we have built a reputation for being reliable, efficient, and customer-centric. Our team is dedicated to providing top-notch services that ensure the safe transportation, secure storage, and retrieval of your vehicle and personal belongings. We understand that each vehicle we handle is more than just a machine - it's a vital part of our clients' daily lives. Therefore, we strive to provide personalized attention and care to every vehicle that comes into our facility.
Our Services
At Victoria Auto Towing, we offer a wide range of services designed to cater to the diverse needs of our clients. Our modern flatbed tow trucks are equipped with state-of-the-art technology and tools to ensure the safe and efficient transportation of your vehicle. Our services include emergency towing, roadside assistance, vehicle and property retrieval, and storage. We also offer vehicle sales and equipment services to cater to the specific needs of our clients.
Our Commitment
We are committed to providing exceptional customer service and ensuring that our clients receive the best possible experience. Our courteous staff is available 24/7 to answer your questions, provide guidance, and assist with the safe transportation and retrieval of your vehicle. We value the trust that our clients place in us and strive to exceed their expectations with every interaction.
Our Mission
Our mission is to provide reliable, efficient, and customer-centric towing services that exceed our clients' expectations. We aim to build long-term relationships with our clients and maintain our reputation as the Inland Empire's trusted and courteous vehicle towing and storage professionals.
Towing Company Review Summary
The reviews for the towing company are overwhelmingly negative, with only one positive review. Many customers have reported poor customer service, lack of professionalism, and unauthorized use of their vehicles.
Customer Service Issues
Several reviewers have expressed frustration with the customer service provided by the company. Veronica Vanoosting's review highlights unauthorized use of her vehicle, while Helen Burris's review criticizes the company's "terrible" service, saying she wouldn't even send her dog there. Vikram Singh's review is similarly negative, stating that the company is a "bad place" where he missed an appointment. Tammie Trouble Green Murrell's review praises the owner, Dave, as "kind" and "understanding, " but notes that he is also "strictly business."
Service Quality Issues
In addition to customer service issues, some reviewers have reported poor service quality. Vikram Singh's review states that he had to check out by 2:00 pm, missing an appointment, while Mark Yarbrough's review highlights the company's prompt and polite service. However, this positive review is an outlier, and most reviewers have reported negative experiences.
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