Our Story
At Specialized Towing and Transportation, Inc., we have been in the business of repossession and towing for over 23 years. Incorporated in 1995, our family-owned company has grown steadily, with a focus on investing in the latest equipment and training our agents to provide the highest level of professionalism and customer service. Our expertise and reputation in the repossession industry are unmatched, and we are committed to maintaining the highest standards of quality and service.
Our Services
We offer a range of services, including repo and transportation services, private property towing, and flat-bed services. Our fleet consists of 12 self-loading wreckers, 8 flatbeds, and 1 heavy-duty wrecker, ensuring that we have the equipment and personnel to meet your specific needs. With 24-hour dispatch and around-the-clock service, we are always available to assist you.
Why Choose Us
At Specialized Towing and Transportation, Inc., we have built a reputation for being reliable, trusted, and committed to excellence. Our agents undergo comprehensive training to ensure that they have the knowledge and skills necessary to handle any situation. We take pride in our track record of excellent customer service and are dedicated to providing unparalleled support to our clients.
Convenient Locations
We have multiple locations throughout Florida, including Miami, Coral Springs, Jacksonville, and Tampa, making it easy for you to find us. Our team is always available to assist you, and our convenient locations ensure that we can reach you quickly and efficiently.
Testimonials
We are proud of our reputation for excellence and reliability. While we don't have testimonials at the moment, rest assured that our clients can attest to our professionalism and commitment to customer service.
Convenient and Reliable Service
At Specialized Towing and Transportation, Inc., we understand the importance of convenience and reliability. That's why we strive to provide the highest level of service, whether you need a repo, transportation, or towing service. Our agents are dedicated to ensuring that your experience with us is seamless and stress-free.
Expertise and Training
Our agents undergo extensive training to ensure that they are equipped to handle any situation. We provide training in Field Recovery Procedures, the Uniform Commercial Code (UCC), Unfair, Deceptive, or Abusive Acts and Practices (UDAAP), Fair Debit Collection Practices Act (FDCPA), Gramm Leach Bliley Act Training (GLBA), and all state and federal laws. Our commitment to continuing education ensures that our agents stay up-to-date on the latest developments and regulations.
Our Mission
At Specialized Towing and Transportation, Inc., our mission is simple: to provide the highest level of service, reliability, and expertise to our clients. We take pride in our reputation for excellence and are dedicated to maintaining the highest standards of quality and customer service.
Service Quality and Professionalism
The reviews suggest that the company's officers and employees lack professionalism and are incompetent in their duties. Many reviewers have reported encountering extremely rude and unprofessional behavior from the team, with some even experiencing personal attacks and alleged mistreatment. Failures in leadership and management are also evident, with the manager in Jacksonville accused of hitting a woman while at the office. The company's lack of background checks, drug and alcohol tests, and license verification has also raised concerns.
Communication and Customer Service
The reviews highlight significant issues with communication and customer service. Reviewers have complained about difficulty in contacting the office, long wait times, and a lack of responsiveness. The company's after-hours system is also criticized, with some reviewers feeling forced to guess the correct option ("Emergency Towing") to speak with someone. Furthermore, online information is outdated and unclear.
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