A reputation built on trust, honesty, and customer satisfaction
Our Story
At 40 West Auto Care & Towing, we have been proud to serve the community of Frederick, Maryland, for over 40 years. Founded in 1979, our family-owned and operated business is dedicated to providing exceptional auto repair services to the people of Frederick and beyond. Our mission is simple: to treat each customer with dignity and respect, while delivering high-quality repairs and maintenance that meet the highest standards.
Our Services
At 40 West Auto Care & Towing, we offer a wide range of services to meet the needs of our customers. From routine maintenance and repairs to towing and roadside assistance, we have you covered. Our team of expert technicians is committed to providing the highest level of service and professionalism in every interaction. Whether you're a busy professional or a family on the go, we understand the importance of reliability and convenience.
Our Facilities
Our state-of-the-art facilities are designed to provide a comfortable and welcoming environment for our customers. Our technicians are equipped with the latest tools and technology to diagnose and repair even the most complex issues. From brake repairs to engine tune-ups, our team is dedicated to getting you back on the road as quickly and safely as possible.
Our Team
Our team of experienced technicians and support staff is dedicated to providing top-notch service to our customers. From our owner, Earle Arnold, to our service manager, Eric Weishaar, our team is comprised of professionals who are passionate about delivering exceptional service. With over 30 years of combined experience, our team is committed to providing the highest level of expertise and professionalism in every interaction.
Our Commitment
At 40 West Auto Care & Towing, we are committed to providing a superior customer experience. We understand that our customers are our greatest asset, and we are dedicated to building strong relationships with every person who walks through our door. Whether you're a long-time customer or a new visitor, we invite you to experience the difference that 40 West Auto Care & Towing has to offer.
Towing Services
These reviews highlight the exceptional service provided by 40 West Towing. With ratings of 5 stars, multiple customers have experienced exceptional service, professionalism, and friendly staff. The company's quick response time, courtesy, and expertise in towing have earned them a loyal customer base.
Customer Reviews
Several customers have shared their positive experiences with 40 West Towing. Many have praised the company's prompt response to their calls, with drivers arriving within 15 minutes or less. Customers have also appreciated the courteous and professional attitude of the staff, including drivers like Rob, Jimmy, and Dave, who have gone above and beyond to ensure customer safety and satisfaction.
Loyalty and Honesty
40 West Towing has built a loyal customer base, with several customers swearing allegiance to the company. This loyalty is due in part to the company's honesty, reliability, and transparency. Customers have appreciated the company's willingness to work with them to prioritize repairs, provide clear communication about diagnoses, and deliver high-quality service at reasonable prices.
Limited Criticism
One customer, J. Hatfield, offered a slightly lower rating due to the company's decision not to send a rollback truck to tow an AWD vehicle. However, this criticism was minor and did not detract from the overall positive experience.
Exceptional Service
The reviews highlight several instances of exceptional service, including a gentleman driver named Butch, who responded quickly to a call and provided professional assistance. Customers have also praised the company's willingness to go the extra mile, with instances of drivers helping customers in need, such as Rob's effort to get a customer's son and her safely home from the side of the road.
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