Our Mission
Stranded Towing & Roadside Assistance exists to provide swift and reliable assistance to motorists in their time of need. Our highly skilled and experienced team is available 24/7 to assist with a wide range of challenges, ensuring you receive the utmost support whenever you find yourself in an unforeseen situation.
Who We Are
Born out of a genuine desire to offer comprehensive and compassionate assistance, Stranded Towing & Roadside Assistance is a locally owned and operated company with a national presence. Our team of professionals is passionate about helping stranded individuals get back on the road with minimal inconvenience. We treat every situation with the utmost respect and care, understanding the distress that comes with being stranded.
Towing Services
- Light-duty, medium-duty, and low-clearance towing options available.
- Specialized services for classic cars, luxury vehicles, motorcycles, and trailers.
- Expertise in handling all types of vehicles, regardless of age or condition.
Roadside Assistance
- Immediate response to lockouts, dead batteries, tire changes, fuel delivery, and other roadside emergencies.
- Equipped with state-of-the-art equipment to ensure safe and efficient service.
Heavy Duty Expertise
- On-site heavy-duty mechanics available 24/7 for repairs on big trucks, RV's, and equipment.
- Expertise in engine repairs, brake repairs, fluid delivery, and more.
Additional Services
- Winching and recovery services for stuck vehicles.
- Asset retrieval and secure storage options.
- Comprehensive towing and transport services for various items, including boats, sheds, and commercial equipment.
Our Commitment
At Stranded Towing & Roadside Assistance, we understand the importance of swift and reliable assistance when you need it most. We are committed to:
- Providing personalized service tailored to each individual situation.
- Dispatching teams promptly and efficiently.
- Delivering accurate and timely updates throughout the process.
- Treating every customer with respect and empathy.
Overall Summary
There are a mix of positive and negative reviews for Stranded Towing. The company has received praise for its professionalism, courteous drivers, and good communication, but has also faced criticism for overcharging, poor punctuality, and unprofessional behavior.
Service and Quality
Some customers have reported positive experiences with Stranded Towing, such as receiving prompt and efficient service, knowledgeable and helpful staff, and efficient towing. However, others have reported issues with overcharging, delayed responses, and unprofessional behavior from drivers.
Customer Service
The company has received praise for its customer service, with some customers reporting that the staff was helpful and responsive. However, others have reported issues with communication, including frequent phone calls and text messages demanding payment.
Professionalism and Punctuality
Several customers have reported negative experiences with Stranded Towing, citing instances of unprofessional behavior, including rudeness and aggression from drivers. The company has also faced criticism for poor punctuality, with some customers reporting long delays in response times.
Value
Customers have reported mixed experiences with the value of Stranded Towing's services, with some paying high prices for what they perceived as subpar service. Others have reported feeling overcharged and taken advantage of.
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