Exceeding customer expectations, one tow at a time.
About Liberty Towing Service
Established in 2009, Liberty Towing Service proudly serves Dane County, Wisconsin, and beyond. Our team of friendly and experienced professionals understands the distress that comes with needing roadside assistance. We prioritize delivering exceptional customer service with a personalized touch, ensuring your experience is as smooth and stress-free as possible.
Our Services
We offer a comprehensive range of towing and recovery services, including:
- Light-Medium Duty Work: Jump starts, tire changes, lockouts, minor towing, and fuel delivery assistance.
- Heavy-Duty and Recovery Work: Specialized towing for large vehicles, including tractor-trailers, construction equipment, and disabled vehicles.
- Equipment Hauling: Safe and secure transport of construction equipment, generators, and other machinery.
Our Commitment
At Liberty Towing Service, we go beyond simply completing the job. We take pride in:
- Prompt response: We understand the urgency of your situation and strive to reach you in a timely manner.
- Professionalism: Our team is highly skilled and certified, ensuring your safety and the integrity of your vehicle.
- Clear Communication: We provide transparent cost estimates and update you throughout the process.
- Customer Care: We are dedicated to exceeding your expectations and making your experience with us as positive as possible.
Our Philosophy
We believe in treating every customer with respect, understanding their unique needs, and providing personalized solutions. Our customized approach ensures you receive the best possible service tailored to your specific situation.
Exceptional Customer Service
The reviews for Liberty Towing are overwhelmingly positive, with every reviewer giving the company a 5-star rating. The majority of the reviews highlight the exceptional customer service provided by the company's staff, including Jacob, Jose, Thomas, and Bill.
Professionalism and Knowledge
The reviewers praise the tow truck operators for their professionalism, knowledge, and friendliness. They are described as being helpful, patient, and courteous, even in situations where customers were anxious or stressed.
Efficiency and Convenience
Liberty Towing is commended for their efficiency and ability to provide convenient services. Reviewers appreciate the company's prompt response times, flexible scheduling, and willingness to accommodate customers' needs.
Compassion and Empathy
Several reviewers specifically mention the compassion and empathy shown by the tow truck operators, particularly in situations where customers were stranded or experiencing car troubles. This empathy is seen as a key factor in the company's high level of customer satisfaction.
