Reliable Towing Services You Can Trust
American RTS is a family-owned and operated towing company proudly serving the New Braunfels community and surrounding areas. We understand the anxieties associated with being stranded on the road, and our team is dedicated to providing swift, reliable assistance with a personalized touch.
Our Vision
Our vision is to establish ourselves as the most trusted and reliable towing service in New Braunfels by consistently delivering exceptional customer experiences, exceeding expectations in every interaction.
Our Services
American RTS offers a comprehensive range of roadside assistance services to cater to diverse needs, including:
Light Duty Towing
- Safe and reliable transportation for smaller vehicles, including cars, motorcycles, vans, and small trucks.
- Equipped to handle various situations efficiently and efficiently.
Vehicle Jump Start
- Rapid response to dead or drained batteries.
- Experienced technicians ensure a quick and safe jump-start process.
Tire Change
- Professional assistance with flat tires, ensuring the process is safe and effective.
- Quality replacement tires available upon request.
Vehicle-Lock Out
- Quick and reliable lockout services by certified technicians (AAA and Allstate trained).
- Minimizing stress and ensuring a smooth process.
Fuel Delivery
- Prompt delivery of up to 3-5 gallons of fuel, ensuring you can get back on the road quickly.
- Convenient and reliable service in times of need.
Our Commitment
At American RTS, we prioritize:
- Customer Care: We value open communication, respect, and genuine concern for each customer's well-being.
- Integrity: Our technicians uphold the highest ethical standards and safety protocols.
- Responsiveness: We commit to swift response times and efficient service delivery.
Choose American RTS for
- Personalized and attentive service
- Highly trained and experienced technicians
- Transparent pricing and competitive rates
- Availability 24/7, 365 days a year
Exceptional Customer Service
The reviews highlight the exceptional customer service provided by American RTS, with many customers praising the professionalism, respect, and kindness shown by the drivers and staff.
Prompt and Efficient Service
Many reviewers noted the prompt and efficient service they received, with drivers arriving quickly and resolving issues in a timely manner. Several customers mentioned that the drivers went above and beyond their duties to ensure their safety and satisfaction.
Positive Interactions with Drivers
Numerous reviewers praised the drivers, including Steve, Brandon, Marcus, and others, for their friendly and professional demeanor. Many customers appreciated the drivers' sense of humor, respect, and kindness, which helped to alleviate their anxiety and stress.
Reasonable Pricing
Several customers mentioned that American RTS offered reasonable pricing for their services, which was an added bonus to the excellent customer service they received.
Trust and Recommendation
Many reviewers stated that they would highly recommend American RTS to others and would use their services again in the future. Some customers even mentioned that they would trust their car with the company, which is a testament to the level of trust and confidence they have in the service.
One Negative Review
The only negative review mentioned that the company failed to communicate and follow through on their estimated time of arrival, leaving the customer and their children stranded on the side of the road for almost two hours.
