Professionals You Can Trust
At East End Towing, we pride ourselves on being a leading provider of professional towing and roadside services in Little Rock, Arkansas. With decades of combined industry experience, our team of experts is dedicated to providing fast, efficient, and reliable solutions for all your towing and recovery needs.
Our Mission
Our mission is simple: to deliver exceptional service, every time, every day. We understand that accidents and breakdowns can be stressful and inconvenient, which is why we strive to make the process as seamless and hassle-free as possible. Whether you're a vehicle owner, a fleet manager, or a property owner, we're here to help you get back on the road quickly and safely.
Our Services
Our services include:
Light-Duty Towing: When your vehicle breaks down, we have the ability to come tow it quickly. Light duty towing services are available for 2 and 4 door cars, pickup trucks, SUVs, and sports cars.
Medium-Duty Towing: Medium duty is classified as towing a vehicle between 11,000 to 26,000 lbs gross vehicle weight, including large and oversized pickup trucks, commercial vans, RVs, and motor homes.
Heavy-Duty Towing: Our heavy-duty towing wreckers can handle the largest jobs with the expertise needed to make sure it gets done right. This service is for vehicles over 26,000 lbs gross vehicle weight, including heavy machinery and construction equipment.
Roadside Assistance: Stuck on the side of the road due to car trouble? We can provide a wide range of services out in the field, so if we can get you back up and running without a tow to the shop.
Accident Recovery: Your towing company plays one of the most integral parts in an accident situation - making it so that your car can be gotten to where it can be fixed and driveable again or determined to be "totaled" so you can get reimbursed quickly from your insurance company.
Private Property Removal: East End Towing enjoys close partnerships with a variety of business owners and property owners, performing abandoned vehicle removal at no cost to the property owner.
Why Choose East End?
At East End Towing, we care far more about integrity than we do about money. You can rest assured knowing that your belongings are in the most capable of hands. We will prioritize integrity over money every time. Customers, both existing and new, we welcome.
We believe that trust is everything, and we strive to earn and maintain the trust of our customers every day. We're committed to fair pricing, reliable service, and a commitment to doing what's right, even when it's difficult. With our team of experts and state-of-the-art equipment, you can count on us to get the job done quickly and efficiently.
About Us
East End Towing has decades of combined industry experience and is committed to providing the best customer service. We hold our values high and accept nothing but the best to provide superior service. We will prioritize integrity over money every time, which is why we offer our services at the industry's most competitive rates.
Services and Communication Issues
Reviews about East End Towing vary greatly in terms of customer satisfaction. Some customers had positive experiences with the company, while others had negative encounters.
Service and Professionalism
Several reviewers praised East End Towing for their prompt and professional service. Scott Watts, for example, appreciated the quick response from Cole, who put on the spare tire in just 12 minutes. Steven Green and Diesel Telecom also had positive experiences with the company, praising Donald and Paul for their professionalism and expertise. Brandon Hunter, KennyL, Thomas Carter, Stefan Booy, and Kevin Wessel also gave high ratings to East End Towing, citing their professionalism and satisfaction with the services received.
Communication and Customer Service
However, some reviewers mentioned issues with communication and customer service. Kattlian D'Anna was upset after being told that it would take 3 hours for someone to arrive and assist her, while Nina Lyon Bennett was frustrated after waiting for 3 hours for a tow and being given vague updates on the status of her request.
Rude Staff and Poor Service
One reviewer, Shane Donnahoe, had a particularly bad experience, claiming that the staff he interacted with were rude and unhelpful. He mentioned that he was sent to the office after being in an accident and was not even acknowledged by the employees, leading to feelings of frustration and poor communication.