We Specialize in Total Customer Satisfaction
At Professional Towing and Recovery, we are dedicated to providing top-tier towing and roadside assistance services to our customers in Phoenix and beyond. With over 15 years of experience in the towing industry, our team has developed a reputation for delivering exceptional customer service and ensuring that every vehicle is treated with the utmost care.
Our Services
We understand that accidents can happen at any time, and that's why we offer 24/7 towing and roadside assistance services. Whether you're stranded on the side of the road or in need of a tire change, fuel delivery, or other roadside assistance services, we're here to help. Our fleet of tow trucks is equipped to handle a wide range of vehicles, from sports cars to heavy-duty rigs. Our operators are highly trained to get you back on the road as soon as possible, and we take pride in protecting your vehicle from damage.
Equipment Transport
We also specialize in equipment transport, providing flexible and efficient solutions for hauling heavy equipment, machinery, and oversized loads. Our team of experienced operators knows how to handle sensitive equipment and ensure safe transportation, minimizing downtime and reducing the risk of damage.
About Us
Founded in 2006, Professional Towing and Recovery has established itself as a trusted and reliable partner for towing and roadside assistance services in Phoenix and beyond. Our team of experts is dedicated to providing exceptional customer service, treating every vehicle with care, and ensuring timely and efficient solutions for our customers.
Our Locations
We have multiple locations in Phoenix, Tempe, Gilbert, and Guadalupe, Arizona, making it easy to access our services whenever and wherever you need them. Whether you're a local or just passing through, we're here to help.
Get in Touch
To get in touch with us or learn more about our services, please call (480) 797-9922 or visit our website.
Service and Professionalism
Many reviewers praised the professionalism and helpfulness of the tow truck drivers. Maleek, Kellan, Ty, Wolf, and Joel were all commended for their friendly and courteous attitude, as well as their expertise in getting the job done efficiently. Some reviewers even mentioned that the drivers went above and beyond, such as helping with jump-starting the vehicle or providing a lesson on how to change a tire.
Communication
Excellent communication was highlighted by several reviewers. The office staff and dispatch were praised for being helpful and easy to work with, and the drivers made sure to keep customers informed about the status of their vehicle. Chris was particularly commended for his smooth and careful handling of the process.
Towing and Repair
Reviewers were impressed with the quality of the towing and repair services provided. The drivers were skilled and knowledgeable, and the vehicles were treated with care. Some reviewers were surprised to find that their vehicle did not need to be towed, as the drivers were able to jump-start or repair the vehicle on the spot.
Concerns and Complaints
Unfortunately, not all reviews were positive. Michelle Keasey was unhappy with the handling of her vehicle, which was parked in a handicap parking space and left with the window down overnight. Nicholas Frager had a disastrous experience, with the driver causing damage to his truck and then lying about the situation. Erik Austrian was disappointed with the long wait time for the tow truck.
