At Patriot Towing Recovery, we understand the importance of reliable and efficient towing and roadside assistance services. That's why we're committed to providing top-notch solutions to our customers in Lacey, Olympia, Tumwater, and the surrounding areas of Thurston County.
Our Story
Founded by veteran Bill Hynes, Patriot Towing Recovery is a family-owned and operated business with years of experience in the towing and roadside assistance industry. Our mission is to deliver exceptional service, backed by certified, experienced, and friendly staff. Whether you're stranded on the side of the road or need emergency towing services, we're here to help.
Our Services
We offer a wide range of services to keep you moving, including:
- 24-hour emergency towing and roadside assistance
- Light and medium-duty towing
- Jumpstarts
- Lockout services
- Winchouts
- Abandoned vehicle removal
- Junk vehicle removal
- Low-clearance towing
- Motorcycle towing
- Boat towing
What Sets Us Apart
At Patriot Towing Recovery, we pride ourselves on our dedication to providing exceptional customer service. Our team is certified, experienced, and friendly, ensuring that you receive the best possible care when you need it most. We're available 24/7, so whether you're facing a breakdown or accident, we'll be there to help.
Our Customers Say
We're proud to have received numerous testimonials from satisfied customers who've experienced the Patriot Towing Recovery difference. Our customers tell us that we're prompt, efficient, and committed to providing the best possible service. We're honored to have earned their trust and loyalty.
Gallery
Take a look at some of our recent projects and customer testimonials on our Gallery page.
Contact Us
For more information or to schedule a tow, call us at 1-360-890-9288 or visit our office at 5868 Pacific Ave SE, Ste B, Lacey, WA 98503.
Professionalism and Customer Service
Patriot Towing has received both positive and negative reviews regarding their professionalism and customer service. Some customers have had a positive experience, praising the company's quick response, friendly staff, and excellent customer service. However, some customers have had a negative experience, citing examples of rudeness, lack of professionalism, and subpar customer service.
Positive Reviews
Several customers have given Patriot Towing high ratings, with many praising the company's efficiency, professionalism, and customer service. Some customers have mentioned that the staff is friendly, courteous, and knowledgeable, going above and beyond to assist with their towing needs. One customer even mentioned that the staff is "kind, and efficient" and that they made a difficult situation easy to manage.
Rudeness and Lack of Professionalism
On the other hand, some customers have had a negative experience, citing examples of rudeness and lack of professionalism from Patriot Towing staff. One customer mentions that the staff is "ridiculous" and that they were ridiculed for hitting black ice and sliding into a ditch. Another customer mentions that the staff is "shaming" and that they expect the customer to understand that they are "understaffed, overworked, and stressed."
Value and Pricing
Some customers have expressed concern about the pricing and value offered by Patriot Towing. One customer mentions that the company charged a $375 "drop fee" without even picking up their car, while another customer mentions that they were offered a quote of $1000 for a tow. However, other customers have praised the company's competitive pricing and value.
