Going that extra mile for you
At 216 Towing Service, we pride ourselves on being a fully licensed and insured towing company dedicated to providing fast and affordable 24-hour emergency towing and roadside assistance services to the greater Cleveland area and beyond. As a locally owned and operated business, we take pride in our reputation for delivering trustworthy services to our customers.
Our Services
At 216 Towing Service, we offer a wide range of services to cater to the diverse needs of our customers. Whether it's an emergency towing, roadside assistance, or specialty towing, we have the expertise and equipment to handle any situation. Here are some of the services we offer:
Emergency Towing
We understand that emergencies can strike at any moment on the road. That's why we employ tow truck operators, roadside assistant technicians, and dispatchers around the clock to help you when you need us most. With our emergency towing and roadside assistance, we strive to get to you in 30 minutes or less - or about the same amount of time it takes to deliver a pizza. We're available 24 hours a day, 7 days a week, for accident recovery, flat tire repair, battery jump starts, winch out towing, and all other emergencies on the roadway.
Accident Recovery
Car accidents are bound to happen on our streets and roads in Cleveland. Often times these mishaps cause so much damage to vehicles that they cannot be safely driven. In those instances, a towing service is necessary to transport the car. We've come to the rescue in the aftermath of thousands of accidents. Our tow truck drivers are not only intensely trained, but also experienced in handling vehicle accidents big and small. We are ready 24/7 for accident recovery towing. Our tow truck service is affordable, and we can transport your vehicle quickly and efficiently to a repair shop, your home, or another desired location.
Long Distance Towing
Although we're based in Cleveland, we're licensed and insured to tow cars and vehicles throughout the United States. Our long-distance tow truck drivers often successfully transport vehicles of all sizes throughout Ohio and into Pennsylvania, West Virginia, New York, and beyond. For long-distance towing, we only use flatbed tow trucks. Using a flatbed truck limits the possibility of damage to your vehicle during transport and provides a secure and safe tow for your vehicle. We offer free and accurate estimates for long-distance towing jobs for cars, motorcycles, trucks, semi-tractor trailers, all-terrain vehicles (ATVs), SUVs, farming equipment, snowmobiles, and more.
Winching & Pull Out
It doesn't take much to end up in a ditch or creek bed or some other undesirable location off the side of the road. When this happens, your vehicle must be pulled out using a tow truck. With modern equipment and expertise in winch out towing, we are a top choice in Cleveland when your vehicle slides off the road for whatever reason. Without causing further damage to your car, we can safely and securely pull it back on the road - whether it is flipped on its side, roof, or hood. Ideally, your vehicle can still be safely driven after going off the road. In times that it isn't, we can tow it to a repair shop or other location - so you can get on with your life.
Motorcycle Towing
We haul motorcycles of all shapes and sizes throughout northeast Ohio and to and from the heart of Cleveland. We also happen to be one of the few companies in our city that specializes in towing bikes, having done so since the mid-1980s. Whether you need your Harley, Kawasaki, or Yamaha transported to a repair shop, dealer, home, or long distance, we can help with prompt and reasonably priced rates.
Specialty Towing
If it has wheels and it moves, we can tow it. That means cars, SUVs, ATVs, tractors, heavy-duty semi-tractor trailers, antique cars, trucks, farm equipment, buses, and more. We just happen to also specialize in superior motorcycle towing. We employ tow truck operators who are specially trained in transporting out-of-ordinary vehicles. And they use heavy-duty equipment that is modern and safe to tow without causing your vehicle damage. We deliver free estimates and fair pricing for specialty car towing - without hidden costs.
Junk Car Towing & Removal
We'll help you get rid of the eyesore in your front yard, back yard, or place of business. In addition to being a bad view, sharp, rusting parts on a junk car can be dangerous. We safely and quickly remove junk cars at no cost and pay you cash for the parts. It doesn't matter the condition, make, model, or year of the vehicle. Call us today for junk car towing and to see how much we'll pay you for the vehicle.
Roadside Assistance
Problems on the road happen to the best of us. You can be totally prepared and proactive, and still encounter a flat tire or dead battery. We're here to help. Our roadside assistance services include battery jump starts, flat tire changes, fuel delivery for when you run out of gas, lockout assistance, windshield glass repair and replacement, and engine repair. Our roadside techs have seen it all. They will help you quickly and at a fair price. They are available 24 hours, 7 days a week, for when roadside assistance is absolutely necessary.
Towing Service Quality
The reviews for this towing service are mixed, with some customers experiencing excellent service and others having unpleasant interactions. One reviewer, Quarter Keyzz, reported being hung up on and treated disrespectfully, which resulted in a low rating. On the other hand, multiple reviewers praised the service, citing helpful and transparent communication, prompt arrival, and reasonable fees.
Customer Service Issues
Some customers were pleased with the extra efforts made by the towing company to assist them. For example, Michelle Wheaton's car broke down, and the company went above and beyond to help her, including sending a mechanic to fix her car at the breakdown site. Other reviewers appreciated the company's willingness to listen and respond to their concerns.
Licensing and Certification
A few reviewers mentioned working with the company through their insurance providers, such as State Farm. This suggests that the company is a reputable and licensed towing service.
Conclusion
While there are some negative comments about the company's customer service, the majority of reviewers praised the towing service for its helpful and responsive approach. The company's commitment to transparency, fair prices, and extra effort to help customers in need are notable strengths.