Your Roadside Rescue, 24/7
Rescue Tow Truck has proudly served the Charlotte, NC community for over two decades. We are a fully certified and licensed towing company dedicated to providing fast, reliable, and affordable towing and roadside assistance services to our valued customers.
Our Services
Our comprehensive services are designed to meet all your towing and roadside needs, including:
Emergency Towing
- Local and long-distance towing
- Accident recovery and clean-up
- Vehicle transportation and impoundment assistance
Roadside Assistance
- Tire changes, including flat tire repair and replacement
- Battery jumpstarts
- Fuel delivery
- Key lockouts and entry
- On-site vehicle repairs (minor issues)
Specialized Assistance
- Emergency roadside assistance for members of major motor clubs like AAA, AARP, Allstate, and Geico
- Battery cable repair and replacement
- Fuse replacement
- Jump-start assistance for dead batteries
- Fuel delivery to empty vehicles
Our Commitment
At Rescue Tow Truck, we are committed to:
- Prompt response: We dispatch drivers within 20 minutes of receiving your call.
- Professionalism: Our courteous and experienced drivers will handle your vehicle with the utmost care.
- Transparency: We provide clear and upfront pricing with no hidden fees.
- Customer satisfaction: Your satisfaction is our top priority. We are dedicated to providing exceptional customer service and ensuring a positive experience for every customer.
Why Choose Rescue Tow Truck?
With years of experience, a dedicated team of professionals, and a commitment to customer satisfaction, Rescue Tow Truck is your trusted provider of towing and roadside assistance services in the Charlotte area. We guarantee:
- Competitive pricing
- Responsive and reliable service
- Compassionate and understanding assistance
- A commitment to safety and peace of mind.
We are here to help you when you need us most. Call Rescue Tow Truck today and experience the difference!
Overview of Services
The reviews cover various services provided by Rescue Tow, including roadside assistance, tire changes, battery installation, and special vehicle towing. The overall rating is 4.3 out of 5 stars, with 14 reviewers giving 5-star ratings and 4 reviewers giving 1-star ratings.
Positive Experiences
Helpful and Professional Staff
Many reviewers praised the staff at Rescue Tow, describing them as knowledgeable, professional, fast, and kind. Some reviewers mentioned specific staff members who went above and beyond to help them.
Quick Response Times
Several reviewers were impressed with the quick response times, with some stating that the tow truck arrived within 30-40 minutes, and others mentioning that the staff arrived even faster than anticipated.
Efficient and Effective Service
Reviewers were satisfied with the efficient and effective service provided, with some stating that the staff were able to fix their issues quickly and effortlessly.
Negative Experiences
Poor Communication and Rude Staff
A few reviewers had negative experiences with Rescue Tow, citing poor communication, rude staff, and a lack of apology for mistakes made. Some reviewers mentioned being kept waiting for long periods, and others stated that the staff were unhelpful and unsympathetic.
Mistakes and Disregard for Customers
Some reviewers experienced mistakes, such as being taken to the wrong location or being left stranded for hours. These reviewers were frustrated with the lack of attention to their needs and the disregard for their time.
