Your roadside emergency, our priority!
At Ray's Towing, we pride ourselves on being one of the nation's oldest and most experienced towing, transportation, and recovery services. With a rich history dating back to the 1930s, we have been serving the industry with pride and dedication. Our mission is simple: to be the only towing and recovery service you'll ever need. We take pride in our commitment to providing exceptional services, ensuring that our customers receive the best possible experience.
Our Story
Our journey began in 1931, when Ray Salentine founded Ray's Garage, a small repair shop in Tess Corners, Wisconsin. Over the years, Ray's converted the business into a towing and recovery service, specializing in heavy-duty towing and recovery. Ray's innovative approach to problem-solving and his willingness to take on the toughest jobs earned him the reputation as a pioneer in the industry.
Our Services
At Ray's Towing, we offer a wide range of services, from light and medium-duty towing to heavy-duty recovery and transportation. Our fleet of trucks is equipped to handle everything from scooters to 18-wheelers, construction equipment, and even vintage cars. Our experienced team is trained to handle Complex recoveries, such as wrecked vehicles, barn finds, and specialty vehicles. We have the expertise to handle all types of motor vehicles and equipment transport. With our extensive experience and understanding of the towing and recovery industry, we can handle any job, big or small.
Experience and Expertise
Our team of experienced towing and recovery specialists has undergone intensive training, thorough background checks, and regular drug screening to ensure the highest level of professionalism and safety. We understand the importance of quick response times, courteous customer service, and expert recovery techniques. We have a proven track record of successfully resolving complex recoveries and have worked with numerous motor clubs, dealerships, and government agencies.
Our Fleet
Our fleet consists of 60-ton rotators, 50-ton down to 20-ton capacities, a 12-ton medium-duty tow truck, eight flatbeds, including a 15-ton tandem flatbed, two self-loaders, forklifts, skid steers, tractors, low-boys, dry-van trailers, and a full-air-cushion recovery set. We take pride in our well-maintained and customized equipment, which has been designed to handle the toughest recovery jobs.
Our Legacy
Over the years, Ray's Towing has been recognized for our innovative approach to problem-solving and our commitment to providing exceptional services. We have received awards and recognition from various organizations, including the Interstate Towing Association and the Towing and Recovery Association of America. Our legacy is built on our reputation for reliability, professionalism, and dedication to excellence.
Excellent Service and Friendly Staff
Several reviewers praised Ray's Towing for their excellent service and friendly staff. Kris, Kyle, and Connor were mentioned by name for their helpfulness, politeness, and knowledge. Reviewers appreciated the quick response times, sympathetic attitudes, and professional behavior of the staff.
Negative Experiences with Billing and Customer Service
On the other hand, some reviewers had negative experiences with Ray's Towing. Charles Day complained about being overcharged and received poor customer service when he questioned the bill. Nicole Mandli had a poor experience with a staff member who was unhelpful and dismissive of her needs. Will Merry waited for three hours for a tow and was told it would be another five hours before someone could arrive.
Issues with Scheduling and Dispatch
There were also issues with scheduling and dispatch. Nicole Mandli was told it would be a two-hour wait for a tow, and Will Merry's experience with the estimated time of arrival (ETA) was inaccurate.
