Your safety, our priority. Depend on us for all your towing needs!
Dave's Hi-Way Wrecker Service has been serving the Grand Prairie, Texas area for over sixty years. As a second-generation, family-owned business, we take pride in providing dependable and efficient towing, recovery, and roadside assistance services to our community.
A Legacy of Excellence
Established by our founder, Dave, Dave's Hi-Way Wrecker Service has built a strong reputation for integrity, professionalism, and exceptional customer service. We've remained the most trusted roadside service provider in the area through generations due to our unwavering commitment to:
- Expertise: Our team of experienced towing operators have extensive knowledge and skills in handling all types of emergencies, from minor lockouts to complex recoveries.
- Quality: We invest in top-notch equipment and technology to ensure safe and efficient service delivery.
- Customer Focus: We value your safety and well-being, prioritizing transparency and clear communication throughout every interaction.
Comprehensive Services
Dave's Hi-Way Wrecker Service offers a comprehensive range of services tailored to meet your needs:
- Towing and Recovery: 24/7 availability for all your towing needs, including accident recovery, disabled vehicle recovery, and roadside assistance.
- Roadside Assistance: Quick response times and expert assistance for flat tires, dead batteries, lockouts, and fuel emergencies.
- Heavy Hauling: Equipped with specialized equipment to handle vehicles of all sizes, including Landoll services for large equipment and trailers.
- Fleet Maintenance: Comprehensive maintenance and repair services for fleets to minimize downtime and keep your vehicles on the road.
- Mobile Repair: Our certified mechanics can perform repairs on-site, saving you the hassle of transporting your vehicle.
A Trusted Partner in the Community
Beyond providing exceptional towing services, Dave's Hi-Way Wrecker Service actively contributes to the community. We participate in local initiatives and partnerships, such as assisting with disaster relief efforts and supporting local businesses. Our dedication to helping those in need is a testament to our deep-rooted commitment to our community.
Overall Experience
Reviews highlight the inconsistent service quality of Dave's Wrecker Service. While some customers had exceptional experiences with prompt, professional, and courteous service, others reported reckless driving, disrespect, and damage to their vehicles.
Positive Aspects
- Many customers praised the company's prompt response times, professionalism, and attention to detail.
- Several reviewers mentioned specific employees, such as John, Curtis, and Tony, who provided excellent service.
Negative Aspects
- Some customers reported reckless driving and speeding by the company's drivers.
- A few reviewers experienced disrespect and rudeness from the staff, including the front desk and tow truck drivers.
- There were reports of damage to vehicles and lost personal items during towing.
Towing Services
- The company offers quick response times, with many customers getting help within 15-30 minutes.
- The service covers a range of vehicles, including special vehicles that require extra care.
Areas for Improvement
- The company needs to address concerns about reckless driving and ensure that all drivers are safe and courteous on the road.
- Staff training is necessary to improve customer service and reduce instances of disrespect and rudeness.
