We value integrity more than we value money.
At Citywide Service, we have been a trusted and reliable name in the towing and automotive service industry for over 40 years. Founded in 1975 by Frank and Harriet Letourneau, our company has always been committed to providing exceptional service, using the latest equipment and technology, and valuing integrity above all else.
Services
We offer a wide range of services to cater to your needs, whether you're stranded on the side of the road, in an accident, or simply need a reliable towing service. Our services include:
- 24hr Towing: Whether you need a car, truck, motorcycle, or any other vehicle towed, we're here to help. Our team of experts will arrive quickly and safely transport your vehicle to our service center.
- Heavy Duty Towing: Our heavy-duty tow trucks are equipped to handle large and heavy vehicles, including semi-trucks, tractor-trailers, and construction equipment. Our team of experts will carefully and safely tow your vehicle to our service center.
- Roadside Assistance: Towing is not just about transporting a vehicle; it's about getting you back on the road as quickly and safely as possible. That's why we offer roadside assistance services, including fuel delivery, battery jump-starts, and flat tire changes.
- Auto Repair: At Citywide Service, we're not just about towing. We also offer car and truck repair services at our Spring Lake Park location. Our ASE certified technicians use the latest diagnostic equipment and expertise to fix any problem with your vehicle.
- Police Impounds: We work closely with law enforcement agencies to provide towing services for impounded vehicles.
- Light Equipment Hauling: Our team of experts is equipped to haul small to medium-sized equipment, such as motorcycles, ATVs, and UTVs.
Our Commitment
At Citywide Service, we're committed to providing exceptional service, using the latest equipment and technology, and valuing integrity above all else. Our team of experts is dedicated to solving your towing needs quickly and efficiently, with a focus on customer satisfaction.
Our Locations
We have three convenient locations in Brooklyn Park, Blaine, and Spring Lake Park, allowing us to quickly respond to your towing needs throughout the Twin Cities North Metro area. Our locations are equipped with state-of-the-art equipment and staffed by experienced professionals.
Customer Service Issues
Some reviewers had negative experiences with City Wide Towing's customer service, citing rude, arrogant, and condescending behavior from staff members. Specifically, reviewers mentioned being spoken to disrespectfully, being met with attitude, and being treated poorly when asking questions or requesting assistance.
Pricing Concerns
One reviewer was unhappy with the high cost of a 4-mile tow, which they felt was excessive. Another reviewer had an issue with the company's attempt to charge them for a car that had been sold, and they claimed that the company was trying to take advantage of them.
Positive Experiences
On the other hand, many reviewers had positive experiences with City Wide Towing, praising the company's kind, knowledgeable, and professional staff. Reviewers mentioned specific employees who went above and beyond to provide excellent service, including providing helpful and respectful communication, working efficiently, and being punctual.
Employee Praise
Several reviewers praised specific employees for their exceptional service, including Shain, Zach Shearing, Tiffani, Matt, and Kyle. These employees were described as professional, kind, and hardworking, and were credited with making difficult situations easier to manage.
