We'll Treat Your Car Like Our Own!
At Madrid Towing Services, we have been providing the Albuquerque area with professional towing services and roadside assistance since 1997. We have grown from a repossession company with one truck to a full-service recovery and towing company with a tow yard on Albuquerque's west side. We are proud to offer quality services at affordable rates.
As your Albuquerque-based towing company, we believe that the needs of our customers come first. We understand that you have errands to run and places to get to, and your car, truck, or motorcycle is an important part of fulfilling your everyday obligations. At Madrid Towing Services, we are committed to providing you with:
Leadership
At Madrid Towing Services, you receive the kind of quality and service you expect from a leader. Our company is always evolving as the needs of our customers change. You can rest assured that, working with us, you will enjoy the latest services, technology, and developments in the industry.
Teamwork
We make it our responsibility to know you and your needs. We work closely with you to ensure that the solutions we provide are tailored to meet your requirements and challenges. We are committed to the safe recovery of your vehicle.
Customer Relations
Our highest priority is ensuring customer satisfaction. You are important to us, and you can expect us to go the extra mile for you. Superior customer service is the hallmark of Madrid Towing Services. We are proud to serve you and work efficiently to earn your business.
Why Choose Us
We value our customers and strive to provide the best possible service to each one of you. Here are some reasons why you should choose Madrid Towing Services for your towing needs:
- 24/7/365 Towing Services: We are always available to help you, whether it's an emergency or not.
- Damage-Free Towing: We take great care to ensure that your vehicle is transported safely and without damage.
- Wide Range of Services: We offer a variety of services, including wheel-lift towing, flatbed towing, and more.
- Professional and Experienced Staff: Our staff is comprised of highly trained and experienced professionals who understand the importance of timely and efficient service.
- Affordable Rates: We offer competitive rates that won't break the bank.
Our Services
At Madrid Towing Services, we offer a wide range of services, including:
- Emergency Towing Services: We are always available to help you in case of an emergency.
- Wheel-Lift Towing: Our wheel-lift towing service is a fast and efficient way to transport your vehicle without causing damage.
- Flatbed Towing: We offer flatbed towing services for vehicles that require special care and attention.
- Accident and Junk Car Removal: We will remove abandoned, junk, or unwanted vehicles from your property or parking lot for free.
- Recovery and Winching Services: If your vehicle is stuck in a ditch or on the side of the road, we'll carefully pull it out and tow it to your requested destination.
- Mobile Certified VIN Inspection: We offer mobile VIN inspections to ensure the accuracy of your vehicle's information.
Get in Touch
If you have any questions or concerns, or if you need assistance with any of our services, please don't hesitate to contact us. We're here to help and are committed to providing you with the best possible experience.
Towing Experience
Positive Comments
The majority of reviewers had positive experiences with Madrid Towing, praising their courteous and punctual drivers, live customer service, and willingness to go the extra mile to help customers.
Accidents and Damages
One reviewer reported that their vehicle was damaged during towing, with the rim broken and the car dropped off the sling tow. Another reviewer claimed that parts were stolen from their car during towing.
Pricing and Value
One reviewer felt that the price of $125 to tow their car 2.5 miles was too high, while others were happy with the service and price.
Customer Service
Several reviewers praised the customer service of Madrid Towing, with one reviewer noting that they were the only company with a live person answering the phone. Others praised the drivers for being friendly, helpful, and polite.
Reliability and Trust
Some reviewers reported that Madrid Towing was the only company able to help them during late hours or on weekends, and that they were reliable and trustworthy.
Negative Comments
A few reviewers reported negative experiences with Madrid Towing, including damage to their vehicles, stolen parts, and poor customer service.
