Reliable Service, Unparalleled Expertise, and Unmatched Commitment
Our Story
Big Valley Towing was founded in 2006 by the late "Big Dann" Collins and his wife, Debbie Collins. With over 15 years of experience in the towing industry, Debbie continues to run the business, following the path that her husband would have wanted. The story of Big Valley Towing is one of passion, dedication, and a commitment to excellence.
Our Team
At Big Valley Towing, we pride ourselves on having a team of experienced and certified professionals. Our team members have years of experience in the towing industry, with certifications from reputable organizations such as CTTA, TRAA, AAA, and American Towing and Recovery Institute.
Our Services
We offer a wide range of towing and transporting services, including:
- Heavy Duty Towing: We have the heavy-duty tow trucks and equipment to handle any type of large vehicle, including semi-tractor trailers, buses, and large fleet trucks.
- Light Duty Towing: We provide expert towing services for cars, trucks, and other light vehicles.
- Roadside Assistance: We offer prompt and reliable roadside assistance, including fuel delivery, tire changes, and lockout services.
- Impound Towing: We handle vehicle impound services for law enforcement agencies and private property owners.
Community Connections
At Big Valley Towing, we are committed to giving back to our community. We participate in local charity events and sponsorships, demonstrating our dedication to the Las Vegas community.
Customer Service and Professionalism
The majority of reviews highlight the exceptional customer service and professionalism of Big Valley Tow's staff, particularly Charlotte, Elvis, Sherwin, Dwayne, and Sam. These representatives went above and beyond to ensure customer satisfaction, providing guidance, reassurance, and care during times of need. Many reviewers praised their kindness, patience, and professionalism, which helped to alleviate stress and uncertainty.
Towing and Hauling Services
Reviews consistently praise Big Valley Tow's prompt response, efficient service, and reliable towing and hauling capabilities. Reviewers appreciated the company's ability to accommodate special requests and provide careful handling of vehicles. However, a few reviews suggest that the company may be inconsistent in its service quality, with some customers experiencing delays or poor communication.
Negative Experiences
On the other hand, a significant number of reviews describe negative experiences with Big Valley Tow's staff, particularly concerning attitude and professionalism. Some reviewers reported rude or unhelpful customer service, while others expressed frustration with lengthy delays in service. Additionally, there were concerns about the company's actions and policies, including allegations of scams and exploitation.
Summary
Overall, Big Valley Tow's customer service and professionalism have received praise from many reviewers. However, negative experiences and concerns about service quality have also been reported. It is essential for the company to focus on maintaining a high level of customer satisfaction and professionalism to ensure continued success.
